Mickey P., Customer care/service client/SAV

Freelancer profile translated to English.

Back to original language

Description

A delighted customer is a customer who keeps coming back!

Think about it...

Your customers are facing a difficulty with your product or service. 🤔

They send an email to your customer service, expecting the worst.

They prepare for an automated response, devoid of any humanity that won't really help them. But guess what?...

...They are connected with a real person who offers them a tailor-made, tangible, and effective solution. ✨

That's exactly when they turn into your best spokespeople.

That's exactly when they decide to renew their purchases with you.

That's exactly when they boost your rating and build social proof for your business. 💪

My mission? To establish a strong and personalized relationship with each of your clients to optimize their satisfaction and loyalty. 🤝

With over 5 years of experience in customer relations and a BTS in communication degree, you will no longer have to fear disputes. 🎓

Impeccable customer service means:

👉 Easy dispute resolution

👉 Improved page score for better positioning on various platforms

👉 Customers becoming your brand ambassadors, creating a viral effect

So, shall we discuss it?

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 10km)

Pluxee France
Customer care
AGRICULTURE
November 2024 - May 2025 (6 months)
Receiving, verifying, sorting, and entering customer orders
Managing internal/external multichannel requests with prioritization
Processing incoming and outgoing calls/emails related to orders
Proposing customer solutions in compliance with procedures
Participating in outbound call campaigns
Rigorous application of processes and reporting of anomalies
Inter-team versatility according to organizational needs
Transmitting key information for customer loyalty
Sofipics
Customer care Freelance
FILM AND AV
July 2024 - July 2024
Paris, France
Managing schedules
Customer management: providing information, handling requests, updating customer data (Salesforce)
Handling incoming and outgoing calls
La tournée
Customer Success
RETAIL (SMALL BUSINESS)
October 2023 - June 2024 (9 months)
Paris, France
Contacting new customers who have received their first order to get feedback.
Assisting customers via chat, email, and phone. (Intercom)
Managing Ops Support, to assist our operational team during deliveries.
Intercom Aircall slack Notion

Check out Mickey's experience

Be the first to recommend Mickey

Help this freelancer shine by sharing your experience working together.

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

BTS COMMUNICATION
CNED
2020
Marketing, Communication, Vente

Community Manager