Freelancer profile translated to English.
Back to original languageAbout Micka
Who am I?
I amMicka Lachaud**. **FPA Referent**, I support **training centers and companiestodesign and deliver**truly engaging** courses. I combinegamified learning**, **PCM**, and **AItotransformcontent into **impactful learning experiences**.
I design and deliver training that **transforms**.
Trainer of trainers(FPA referent)and expert in active pedagogy, I support training organizations, companies, and freelancers in developing human and pedagogical skills: **soft skills, leadership, communication, trainer's posture, participatory facilitation, e-learning**.
My Approach
Active & Experiential Methods(gamified learning, co-construction, real-life cases)
Impact-focusedPedagogy: clear intention, useful evaluation, learner autonomy
Alliance ofneuroscience • communication • pleasure of learning
I offer 100% tailor-made training:
- Public Speaking
- Conflict Management
- Introduction & Advanced Training for Trainers— Design • Delivery • Support
- Soft Skills
- and much more...
📘 Author — The Engaged Taxonomy: a modern and practical version of Bloom's taxonomy, for trainers, teachers, and educators.
👉Ask for the fact sheet or find the link in my portfolio.
French
Native or bilingual
Can work on-site
Bordeaux (up to 50km)
Experience
- ml-formationINDEPENDENT TRAINEREDUCATION AND E-LEARNINGJanuary 2023 - Today (3 years and 5 months)Bordeaux, FranceTrainer – Instructional Designer – AuthorI work with companies, training organizations, and institutions on topics related to trainer training, soft skills, and human management.My areas of expertise:Instructional design (in-person, distance, blended learning)Active and experiential facilitation (public speaking, time management, leadership, etc.)Individualized support and professional developmentTrainer training (FPA referent)Conferences and workshops on my book: The Engaged Taxonomy (reinvention of Bloom's taxonomy)I offer tailor-made training, impactful workshops, and strategic support to transform pedagogical and managerial practices.
- EqualineSALES ADVISOR, RETENTION AND LOYALTY DEPARTMENTTELECOMMUNICATIONSJanuary 2014 - January 2023 (9 years)Bordeaux, FranceMultimedia Expert Advisor – FreeI held a versatile position combining technical expertise, customer relations, sales, loyalty, and knowledge transfer. My role was to support customers throughout their journey, ensuring both the resolution of technical issues (TV, internet, telephony) and the personalized promotion of commercial offers.I also played a key role in subscriber retention, anticipating their needs and offering tailor-made solutions to strengthen their loyalty. Finally, I trained and supported new employees, actively contributing to the skill development of the teams.Key Skills:Technical fault diagnosis and resolutionPersonalized advice and salesCustomer relationship and satisfaction managementSubscriber retention and loyaltyTeam tutoring and support
Recommendations
Be the first to recommend Micka
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Free
- Professional Title - Project ManagerYouweb2024TITRE pro - Chef de projet
Skill set
Categories
- Other