Freelancer profile translated to English.

Description

Administrative manager with experience in insurance, management of complex files, and handling sensitive situations (unpaid debts, disputes, customer relations).

Accustomed to analyzing files, proposing appropriate solutions, and ensuring rigorous follow-up in compliance with procedures and deadlines.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Willis Towers Watson France
Health Insurance Manager
BANKING AND INSURANCE
September 2023 - September 2024 (1 year)
Lyon, France
Health insurance manager, I was responsible for analyzing and processing customer files, as well as managing requests via phone, email, and mail. I assisted policyholders in understanding procedures and ensured reliable data updates, while adhering to deadlines and expected service quality.
Insurance Customer Relations Administrative Management
SOLERYS
Administrative Assistant
CONSULTING AND AUDITS
November 2022 - June 2023 (7 months)
Lyon, France
Administrative assistant, I handled daily administrative management including invoicing for services with Pôle emploi, checking supporting documents, and file tracking. I made follow-up calls to ensure file completeness, coordinated with external stakeholders, and maintained efficient and responsive customer relations.
Administrative Management Schedule Management Invoicing File Tracking Coordination
Utwin
Borrower's Insurance Manager
BANKING AND INSURANCE
February 2022 - September 2022 (7 months)
Lyon, France
Borrower's insurance manager, I was responsible for file analysis and compliance, as well as contractual management. I drafted riders, verified guarantees, and handled complex customer situations by ensuring rigorous follow-up in compliance with internal procedures.
Administrative Management Administrative Writing Customer Relations Borrower's Insurance VIP Management