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Mickael L.ML

Mickael L.

IT Support Technician đź’» | Virtual Assistance

€450/day
1 project
Lyon, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mickael

I am available every day, 1 to 2 hours or more, and I can adapt according to your needs and the progress of your projects. Flexible with hours, I can start early in the morning so that essential tasks are already completed at the beginning of your day.
My goal is to quickly understand the need, save time, and provide clear and useful information for decision-making.

Versatile IT professional, combining historical expertise in video surveillance acquired at a young age within the family business, with in-depth skills in networks and cybersecurity developed through training and field experience.
This unique combination allows me to bridge different departments, quickly understand technical and business needs, and provide concrete and actionable solutions for the company.
  • French

    Native or bilingual

  • English

    Fluent

  • Italian

    Fluent

Remote only
Primarily works remotely

Experience

  • Media Alarme
    Technical Referent in Video Surveillance and Cybersecurity
    CONSULTING AND AUDITS
    April 2017 - September 2025 (8 years and 5 months)
    Paris, France
    • 🖥️ IT Support & Technical Assistance

    Level 2/3 technical support on video surveillance systems and IT environments

    Administration and security of network infrastructures (secure LAN)

    Configuration and management of pfSense / Netgate firewalls

    Implementation and management of OpenVPN and IPsec VPNs

    Deployment of IPsec tunnels between remote monitoring and the secure LAN

    Management of routing and network segmentation for security equipment

    Securing safety equipment (NVR, cameras, video servers) on a dedicated network

    Remote assistance and training for users via TeamViewer

    Advanced diagnostics of hardware, software, and network incidents

    Support for operators and field teams in the secure use of systems

    Technical support for law enforcement agencies for the secure operation of video surveillance systems
    Video Surveillance Training Network Administration Cybersecurity IT Support
  • CEGID
    System and Network Administrator
    SOFTWARE PUBLISHING
    September 2014 - February 2017 (2 years and 5 months)
    Lyon, France
    Level 2 IT Support – technical assistance to users

    Customer support: incident analysis, prioritization, and resolution

    Management of rights and access (Active Directory)

    Microsoft Office 365 Administration (accounts, licenses, security)

    Support and administration of Lync 2013 / Microsoft collaborative tools

    Remote control for application and network troubleshooting

    Advanced diagnostics of system, application, and network incidents

    Cybersecurity support: access management, best practices, securing workstations and user accounts
    Network Administration Training Project Management

Reviews

5.0

Out of 1 rating

JP

Jean Pierre

Projet vidéosurveillance temporaire - technicien sécurité - ALPHA TECHNIQUE SERVICE

Reviewed on 12/5/2025

Excellent technician: competent, mastering networks and video surveillance systems. Fluid and effective communication with Mickael. I highly recommend.

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Education

  • Web Software Developer
    AFIP Training School of Villeurbanne
    2016
    Développeur logiciel Web
  • Cybersecurity Training
    ENI Service
    2022
    Formation en Cybersécurité

Certifications

  • CCNA – Exploration: LAN Switching and Wireless
    AFPI
    Network Administration

Skill set

Categories