Freelancer profile translated to English.

Description

With 11 years of experience in the international SaaS ecosystem (in startups and scale-ups), I have built a career covering the entire Customer Journey: from new business to strategic account management, to team leadership and operations.

Notably, I worked at Doctolib and Contentsquare, two major French unicorns, leaders in digital health and UX analytics respectively, in contexts of strong hypergrowth.

Today, I support C-levels in transforming and scaling organizations: structuring processes, managing KPIs, forecasting, and multi-regional strategic execution.

Languages

French
Native or bilingual
English
Native or bilingual
German
Conversational
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Contentsquare
Chief of Staff / Operations Business Partner
E-COMMERCE
February 2024 - Today (2 years and 4 months)
Paris, France
Right-hand to the VP Customer Success EMEA & APJ, responsible for the historical market (approx. 2/3 of global ARR). Strategic and operational coordination of 7 sub-regions / 65 CSMs, focused on scalability, performance, and operational excellence through data.

- Direct support to the VP in strategic and operational decision-making, ensuring alignment between global vision (executive committee) and local priorities (forecasting, data operations, retention initiatives, churn & downsell analysis, risk analysis…)

- Management of strategic Customer Success projects: scoping, coordination of internal key stakeholders (Sales, Product, Finance, Enablement etc…) and deployment

- Support for the 5 regional leaders to maximize team performance: forecasting, quotas, commissions, data governance, tools, and processes.

- Design of dashboards for department KPI monitoring, management of forecasting, and structuring of team rituals.
Data Analysis Forecasting Project Management Chief of Staff Customer Journey
Contentsquare
Senior Customer Success Manager
September 2021 - February 2024 (2 years and 5 months)
Paris, France
Management of a portfolio of 15+ strategic accounts (ARR > €4M) with a focus on CRO strategy, customer retention, and growth (upsells & cross-sells).
• - Conduct Business Reviews and renewal negotiations with C-Level stakeholders
• - Results: 116% Net Retention (2022) / 89% (2023) – combining renewals, upsells, and cross-sells.
Supermood
Strategic Customer Success Manager
October 2020 - September 2021 (11 months)
Paris, France
Management of a portfolio of 25+ international strategic accounts (ACV > €300K) and support for executive committees on employee engagement strategy.
• - Design and presentation of strategic impact reports to executive committees
• - Operational management of customer value and satisfaction indicators
• - Results: +10% ACV growth YoY.