Freelancer profile translated to English.

Description

At the beginning of my career, I had the opportunity to work as a tax law consultant, where I acquired solid expertise in tax analysis and strategy. My role was to help clients navigate a complex tax environment, optimizing their resources and ensuring their compliance. This experience allowed me to develop sharp analytical skills and a client-centric approach.

After starting in consulting, I evolved as a Freelancer specializing in customer relations and acquisition. In this role, I led strategic initiatives in high-growth sectors such as renewable energy and telecommunications. During this experience, I was able to outsource a complete customer acquisition and support process involving nearly 100 sales representatives. I have proven expertise in managing B2C and B2B aspects, which allows me to develop strategies tailored to different types of clients while creating exceptional experiences.

My collaborative, strategic, and results-oriented approach has enabled me to build high-performing teams and forge lasting relationships with our partners.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Strasbourg (up to 50km)

MJ Partners
founder
January 2022 - Today (4 years and 7 months)
Paris, France
• Transformation of customer service operations:
Conducting diagnostics, developing master plans, and supporting the implementation of transformation projects;
Developing flow management strategies, including distribution, operational organization, and outsourcing;
Implementing the outsourcing process, including launching, monitoring, and supervising outsourced activities;
Optimizing customer request processing workflows;
Assisting in the selection and implementation of customer relationship tools such as CRMs and VoIP.
• Customer experience management:
Defining customer ambition and associated service commitments;
Establishing a Voice of the Customer data collection and analysis program;
Improving customer journeys;
• Change management and execution:
Conducting interactional diagnostics;
Recruiting, establishing, and supporting human resources.
BNP Paribas Cardif
Corporate Tax Advisor
October 2020 - December 2021 (1 year and 2 months)
Nanterre, France
Legal and tax management within the Corporate Tax department
Analysis of tax risks and international solutions
Optimization of tax strategies and management of group tax return compliance
Tax compliance and efficiency
Monitoring of regulatory changes
EY Société d'Avocats
Buisness Tax Advisory
April 2019 - September 2019 (5 months)
Île-de-France, France
Financial Services Operations - TAX

Legal advice for clients in the financial sector
Participation in the legal structuring of financial transactions and complex operations
Transfer pricing policy, tax analysis, and compliance