Freelancer profile translated to English.

Description

Experienced manager with over 15 years of expertise in team leadership, operational coordination, project management, and continuous improvement. Accustomed to demanding environments, I have developed solid experience in support, user assistance, incident management, and process optimization.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

COVEA
Networks & Security Manager
BANKING AND INSURANCE
January 2019 - Today (7 years and 7 months)
Le Mans, France
Networks & Security Manager – COVEA (2019 – Present)
Development and monitoring of IT budgets
Management of calls for tender and contracts
Leadership of structuring projects (cloud, security, telecom)
Compliance with costs, deadlines, and quality
Implementation of indicators (KPI, SLA)
Documentation and procedures
Reporting to IT/Management
Leadership Team management Budget management Supplier relationship management Decision-making ability
MMA
Telecom Unit Manager
BANKING AND INSURANCE
January 2010 - January 2019 (9 years)
Le Mans, France
Definition of telecom strategy (fixed, data, VOIP/TOIP)
Governance of multi-site telecom solutions
Coordination of internal teams and service providers
Monitoring of performance indicators (SLA, QoS, availability)
Securing telecom infrastructure
Management of telecom risks and incidents
Implementation of redundancy and BCP/DRP
Protection against telecom fraud (toll fraud)
Crisis management Team management Skills development and expertise enhancement Implementation of quality processes IT Project Management
TIBCO
VOIP TOIP Expert
BANKING AND INSURANCE
September 1999 - December 2010 (11 years and 3 months)
Nantes, France
Implementation of complex TOIP/VOIP solutions
Writing technical documentation
Relations with operators and suppliers
Telecom project management
Migration ISDN → TOIP
Supervision and maintenance
SIP security (TLS, SRTP)
Voice incident resolution
Level 3 support
Backups and updates
IT Project Management Voice over IP (VoIP)