Freelancer profile translated to English.

Description

💼 Customer Relationship & Project Management expert with over 10 years of experience:

Specialized in customer service, loyalty, and multi-channel support, I assist companies and brands in managing their customers with professionalism and responsiveness.

Calls, emails, technical support, and team coordination: I do everything possible to guarantee 100% satisfaction, a lasting customer relationship, and loyal customers who will bring in 100 more.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

TYPOLOGY / FIPARK
SALES CONSULTANT
January 2018 - Today (8 years and 5 months)
• Ensures the implementation of solutions for the acquisition of new customers.
◦ Makes calls to get a new customer record.
• Sends emails to have a history and follow-up of the progress and interest that the customer has for the offer.
• Manages direct customer requests (creation of product sheets, updating of ads, etc.).
Customer Service Customer Relationship Management (CRM) Email Management Telephone Prospecting Community Management
M-Solution France
PROJECT MANAGER / CUSTOMER SERVICE MANAGER
December 2021 - December 2023 (2 years and 1 month)
• Ensures the implementation from A to Z of the project with appropriate marketing and commercial techniques and strategies.
• Follows up on the expectations and fulfillment of customer requests.
• Ensures the quality of support at the customer service level.
• Manages the problems that customers encounter in the use of products and ensures their complete satisfaction.
UBITIK France
CUSTOMER SUCCESS MANAGER
February 2019 - December 2021 (2 years and 11 months)
• Ensures the quality of support at the Scoplan application level.
• Makes quality follow-up calls to the Managers of each company using the app.
• Manages the problems that customers (SMEs or Individuals) encounter in the use of the Scoplan application.
• Ensures the complete satisfaction of customers and analyzes statistics.