About Michiel
Product Manager with 6 years of experience across B2B and B2C digital products, focused on discovery, cross-channel experience, and rapid validation. Track record leading end-to-end delivery with engineering and design.
Based in Warsaw (CET), available remote for clients across Belgium, France, and the Netherlands. Hands-on with AI-assisted development, building full-stack products independently with Cursor and Claude.
Dutch
Native or bilingual
English
Native or bilingual
French
Conversational
Remote only
Primarily works remotely
Experience
- FluviusProduct ManagerENERGY AND UTILITIESJuly 2022 - June 2026 (3 years and 11 months)Ghent, Belgium
- Set product vision and KPIs for a customer portal serving 1.5M B2B and B2C users, shifting teams from output-focused delivery to outcome-driven ownership
- Avoided an estimated €1.5-2M in development and maintenance costs by challenging a proposed native app initiative through user research and ROI validation
- Prioritised roadmap by combining support ticket analysis, funnel data, and qualitative research to identify and validate high-impact opportunities
- Led login experience redesign, resolving a critical B2B/B2C context-switching problem through structured discovery and iterative validation
- Navigated tradeoffs across security, compliance, and UX to deliver a consistent cross-channel identity experience across consolidating systems
- BNP Paribas Fortis BEProduct Concept LeadBANKING AND INSURANCEFebruary 2021 - July 2022 (1 year and 5 months)Brussels, Belgium
- Shaped product concepts with business stakeholders aimed at activating new investors into investment products, from early framing through high-level wireframes
- Coordinated UX/UI designers and researchers across concept validation, presenting recommendations to a review board ahead of senior management sign-off
- Colruyt Group Services NVProduct OwnerRETAIL (LARGE RETAILERS)February 2021 - July 2022 (1 year and 5 months)Halle, Belgium
- Owned end-to-end delivery for a shared web platform across multiple brands (Colruyt, OKay, Bio-Planet), managing scope, backlog, and cross-team dependencies
- Built the case to replace the existing authentication solution by documenting UX degradation and driving the architectural decision with engineering and security
- Championed SMS autofill-compatible verification codes, reducing sign-in friction while managing cost tradeoffs with the business
- Defined identity consolidation logic across app and web backends to deliver a seamless cross-channel user experience
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Education
- Industrial Design EngineeringEindhoven University of Technology2018Industrial Design Engineering
- HCI and Product DesignCarnegie Mellon University2017HCI and Product Design
Certifications
- SAFe Product Owner Product ManagerScaled Agile2022
- Connected ManagerHarvard & Capgemini University2024