Freelancer profile translated to English.

Description

IT Support Technician with over 15 years of experience in diagnosing, repairing, and maintaining Printers, PCs, laptops, and IT equipment. Specializing in remote assistance, hardware, software, and application incident resolution, as well as user support for their digital tools.

Proven experience in healthcare environments with support for business applications such as Doctolib, Calimed, and other medical software. Skills in ERP support, ticket management (GLPI, EasyVista, Zendesk), Microsoft 365, Teams, Zoom, workstation administration, and L1/L2 user support.

Remote or on-site interventions, installation, configuration, migration, user training, and IT environment optimization for SMEs, medical practices, and healthcare facilities.

Industry field of expertise

Languages

Portuguese
Native or bilingual
French
Native or bilingual
English
Conversational
Spanish
Conversational

Workplace preferences

Can work on-site

Marseille (up to 20km)

ELSAN
IT Technician
August 2020 - Today (5 years and 10 months)
Marseille, France
• * Installation, configuration, and maintenance of IT equipment (workstations, peripherals, networks)
• * Diagnosis and resolution of hardware, software, and application incidents remotely and in person
• * User support (Level 1 and 2) in a medical environment
• * User support for business tools (Doctolib, Calimed, etc.)
• * Ticket management and tracking via GLPI and EasyVista
• * Handling calls via Ringover, Zoom, and Microsoft Teams
• * Remote intervention (Endpoint Central, TeamViewer, AnyDesk)
• * Planning and monitoring of technical interventions
• * Writing reports and updating tracking tools
• * Coordination with external providers and participation in IT projects
Remote Support Medical Environment Application Support Incident Management Systems and Network Administration
IR2S
Field IT Technician
September 2020 - December 2021 (1 year and 3 months)
Marseille, France
• * Maintenance and repair of ATMs (Casino, Monoprix)
• * Diagnosis of electromechanical and IT faults
• * On-site interventions respecting deadlines and SLAs
• * Functionality testing and equipment recommissioning
• * Intervention reporting and incident tracking
Incident Management IT Support Technical Support Computer Troubleshooting On-site Intervention
Microsffer (Orpak)
IT Technician
June 2016 - November 2017 (1 year and 5 months)
Recife, PE, Brazil
• * Diagnosis and resolution of hardware and software incidents remotely
• * Technical support for users (assistance and basic training)
• * Ticket management via Zendesk
• * Remote intervention (TeamViewer, AnyDesk, ShowMyPC)
• * Incident identification and prioritization
• * Writing intervention reports
Office Support MySQL Incident Management Technical Support On-site Intervention