Freelancer profile translated to English.

Description

With over 15 years of field experience, I support SMEs, medical practices, and healthcare facilities with all their IT needs: user support, network infrastructure, workstation deployment, automation, and business tool integration.

🖥️ IT Support & Maintenance

N1/N2 User Support · PC/Laptop/Printer Diagnosis & Repair · Preventive & Corrective Maintenance · Workstation Administration · Microsoft 365 · Teams · Zoom · Workstation Deployment & Migration

🌐 Network Infrastructure & Datacenter

Switch, Router, Wi-Fi, Firewall Installation & Configuration · Network Cabling · Datacenter Interventions · Ubuntu/VPS Deployment · Nginx · SSL · Docker · Backup

🏥 Healthcare Environments & Business Applications

Doctolib Support · Calimed · Medical Software · ERP · GLPI Ticket Management · EasyVista · Zendesk · API & Webhook Integrations · CRM (Pipedrive / Kommo / Bitrix / Notion)

⚙️ Automation & Integrations

n8n / Make Automations · RPA · Chatbot · WhatsApp Business API · CRM + Meta API Integrations · GA4 · GTM · AI Agents · Docker Stack with Evolution API & Chatwoot

📊 Deployment, Support & Training

On-site or Remote Installation & Configuration · Workstation Migration & Deployment · User Training · SME & Healthcare IT Environment Optimization · Technical Documentation Writing · SDS & Regulatory Technical Documentation

On-site or remote interventions — Available for one-off missions, recurring contracts, and projects.

Industry field of expertise

Languages

Portuguese
Native or bilingual
French
Native or bilingual
English
Conversational
Spanish
Conversational

Workplace preferences

Can work on-site

Marseille (up to 40km)

ELSAN
IT Technician
August 2020 - Today (6 years)
Marseille, France
• * Installation, configuration, and maintenance of IT equipment (workstations, peripherals, networks)
• * Remote and on-site diagnosis and resolution of hardware, software, and application incidents
• * User support (Level 1 and 2) in a medical environment
• * User guidance on business tools (Doctolib, Calimed, etc.)
• * Management and tracking of tickets via GLPI and EasyVista
• * Handling calls via Ringover, Zoom, and Microsoft Teams
• * Remote intervention (Endpoint Central, TeamViewer, AnyDesk)
• * Planning and monitoring of technical interventions
• * Writing reports and updating tracking tools
• * Coordination with external service providers and participation in IT projects
Remote Support Medical Environment Application Support Incident Management Systems and Network Administration
IR2S
Field IT Technician
September 2020 - December 2021 (1 year and 3 months)
Marseille, France
• * Maintenance and repair of ATMs (Casino, Monoprix)
• * Diagnosis of electromechanical and IT faults
• * On-site interventions respecting deadlines and SLAs
• * Functionality testing and equipment recommissioning
• * Intervention reporting and incident tracking
Incident Management IT Support Technical Support IT Troubleshooting On-site Intervention
Microsffer (Orpak)
IT Technician
June 2016 - November 2017 (1 year and 5 months)
Recife, PE, Brazil
• * Remote diagnosis and resolution of hardware and software incidents
• * User technical support (basic assistance and training)
• * Ticket management via Zendesk
• * Remote intervention (TeamViewer, AnyDesk, ShowMyPC)
• * Incident identification and prioritization
• * Writing intervention reports
Office Support MySQL Incident Management Technical Support On-site Intervention