About Michelle
English
Native or bilingual
Spanish
Native or bilingual
French
Conversational
Experience
- Sanofi - OpellaMarketing Excellence Learning Content CoordinatorPHARMACEUTICALS INDUSTRYSeptember 2024 - April 2026 (1 year and 7 months)Paris, France
- Serve as project lead for Brandon Hall Awards Submission delivery under 2-week accelerated timeline.
- Led coordination of brand maturity assessments across 18 global and local brands, collaborating with cross-functional stakeholders to analyze capability gaps and provide insights supporting strategic brand and capability development.
- Led global design consultation sessions supporting 24 brands, collaborating with PARK agency and cross-functional stakeholders to optimize packaging, communication materials, and distinctive brand assets (DBAs), strengthening brand consistency and supporting strategic marketing execution.
- Led migration of the global marketing learning platform from CrossKnowledge to 360Learning, coordinating HR, internal stakeholders, and Aptilink.
- Monitored monthly KPIs for global marketing training programs across 800+ learners, tracking completion rates, engagement, and assessment performance, contributing to a 40% increase in training completion and improved learner capability.
- Creative brief and feedback delivery to Art Directors creating social media assets with AI.
- Developed a structured onboarding guide to help newcomers navigate 360Learning, including page organization, resource management, and reporting.
- Managed the rapid development and launch of an AI-enabled 15-minute training course for all AI users, coordinating Legal stakeholders and delivering the project within a one-month timeline for 500+ employees.
- Charter CommunicationsCustomer Service Representative & Project & Training SupportApril 2021 - December 2022 (1 year and 8 months)McAllen, United States
- Addressed complex technical inquiries and guided customers through structured troubleshooting processes.
- Created training and reference materials to improve process clarity and service quality.
- Supported onboarding and mentoring of new hires through feedback and coaching.
- Supported project managers by proofreading documentation, coordinating tasks, and tracking follow-ups.
- KBR Inc.Associate Design Technician – Team LeadDecember 2018 - August 2020 (1 year and 8 months)Monterrey, Mexico
- Produced 2D and 3D technical drawings using AutoCAD, SmartPlant P&ID, SmartSketch, and MicroStation.
- Led and coordinated a team of 6 designers across international projects for piping and instrumentation diagrams, ensuring on-time delivery and alignment with project specifications.
- Coordinated with global teams via email, calls, and meetings to ensure alignment and on-time delivery.
- Mentored and trained new hires, providing structured onboarding and performance feedback.
- Progressed rapidly into a leadership role, coordinating a team of six designers, including senior team members.
- Supported project management activities across multi-office environments.
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Education
- BAC +5 MSC Digital Entrepreneur & Project ManagementIPAG Business School2026
- BAC +4 in Industrial DesignUniversidad del Valle de Mexico2019