About Michelle
French
Native or bilingual
English
Basic
Experience
- XC FactoryTelephone AdvisorBANKING AND INSURANCEJuly 2023 - Today (3 years and 1 month)Tananarive, MadagascarIncoming call:- Receiving calls- Processing requests- Answering information requests- Managing complaints- Promoting productsOutgoing calls:- Making calls- Conducting satisfaction surveys- Collecting data- Preparing questionnaires- Analyzing results- Managing objections
- CockpitTeleoperatorE-COMMERCEDecember 2022 - June 2023 (6 months)Tananarive, Madagascar- Making calls following an application- Collecting data- Scheduling appointments for a job interview- Reminder for appointment confirmation- Rescheduling appointments if necessary- Sending Mail and SMS
- Euro CRM MadagascarTelephone AdvisorENERGY AND UTILITIESJune 2022 - August 2022 (2 months)Tananarive, Madagascar- Receiving calls- Answering information requests- Managing complaints- Promoting products- Processing mail
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Education
- Brevet d'études professionnelles (BEP)Lycée Technique d'Ampefiloha (LTA)2018Formation en hôtellerie restauration