Michelle Endres

I support companies and self-employed individuals as a virtual assistant in operational day-to-day business – reliably, structured, and flexibly. My focus is on taking over classic VA tasks as well as email marketing, process automation with Brevo, and sales support.

My tasks include research, data maintenance, CRM maintenance, email correspondence, appointment and project organization, as well as the structured preparation of information. Furthermore, I actively support sales, e.g., with lead research, follow-ups, contact lists, and the maintenance of sales processes.

A special focus of my work is the implementation of email marketing and automation with Brevo (formerly Sendinblue). This includes building and maintaining contact lists, segmentation, campaigns, automated email sequences, as well as the visualization and optimization of processes and workflows.

I work independently, solution-oriented, and quickly familiarize myself with new tools and workflows. Clear communication, clean documentation, and a good understanding of my clients' requirements are a matter of course for me.

With over seven years of professional experience in customer service and healthcare, I am accustomed to working in a structured manner, taking responsibility, and delivering reliable results even under time pressure. My goal is a long-term collaboration where I not only implement tasks but also actively contribute ideas and sustainably improve processes.