Freelancer profile translated to English.
Back to original languageAbout Michel
IT Operations Specialist with over 5 years of experience managing services and infrastructure in high-criticality environments, such as mining and healthcare. Expert in resolving N1 and N2 incidents using ITIL methodologies, with a specialized focus on the ServiceNow platform for workflow management and SLA compliance.
Currently focused on advanced ServiceNow administration, combining my technical diagnostic capabilities with process automation to maximize business operational continuity. Proactive, results-oriented, and with proven experience in managing Active Directory, Azure environments, and project management with agile methodologies like Scrum and Kanban.
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Telrad Chile S.A. – ITO TelecomunicacionesEntel ContractorApril 2025 - Today (1 year and 2 months)• • Technical inspection of works in telecommunications projects.• • Working at heights and at ground level on antennas and telecommunications infrastructure.• • Reporting of progress, findings, and non-conformities.
- ENTEL CCIT Resident TechnicianDecember 2024 - March 2025 (3 months)• • On-site and remote technical support in a mining environment.• • Diagnosis, repair, and configuration of computer equipment.• • Ticket management and tracking ensuring operational continuity.• • Direct attention to end-users in high-demand contexts.
- Coasin Logicalis S.A.L1 IT Support SpecialistSeptember 2023 - February 2024 (5 months)• • Level 1 technical support to corporate users via phone and self-service portal.• • Complete incident and request management using ServiceNow.• • Basic user administration in Active Directory.• • Support in virtualized environments (Azure VM) and secure access.• • Strict adherence to SLAs and client standards.
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Education
- Telecommunications EngineeringINACAP2015Ingeniería en Telecomunicaciones
- Technical Degree in ElectricityLiceo de Electrotecnia Ramón Barros Luco2010Técnico en Electricidad Nivel Medio