Michel Bussac

Hello there!

If you are looking for a local IT technician, you've come to the right place!

Qualified, trained, and experienced in the field, I am capable of declaring, investigating, resolving, and handling incidents on ticketing tools (basic).

With 4 years of experience and a team spirit, I am also autonomous.

Proficient in ticket management (Service Now, EasyVista, Jira), as well as in the cloud environment (Azure, Intune, Entra ID, Endpoint management) and in tools for access management (Support Center, MyIam).

Comfortable on the phone and in direct contact with agents, I have a strong command of remote support (Bomgar, AnyDesk, Ivanti) as well as physical interventions on workstations, outlets, racks, printers, phones...

I also perform router configuration, mastering various protocols, as well as IP address classes.

My fluent English and proficiency in video conferencing tools can be complementary if needed, as are my skills in laptop imaging.

With a thirst for knowledge, I am constantly seeking to learn.

Do not hesitate to contact me if my profile interests you, available for a phone call or video conference for any further information.

Michel BUSSAC