About Michel
French
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English
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- Société GénéraleE-fraud AuditBANKING AND INSURANCEOctober 2021 - January 2023 (1 year and 4 months)CONTEXT & OBJECTIVESThe Bank has long had an anti-fraud activity, based on traditional IT. For several years, it has been investing in artificial intelligence (AI) techniques that have yielded recognized results.In a context of exploding cybercrime – doubling in one year to reach 300 million euros in fraud attempts – an internal assessment revealed that 80% of activities were carried out by traditional IT. The implementation of artificial intelligence management led to the creation of two teams working in silos without sharing.The management immediately commissioned an audit for the Operational Risk Department to ensure the operational capacity of fraud management in the future. The audit aimed to:Audit the anti-fraud activity to verify the fragmented use of artificial intelligenceIdentify areas for improvement and recommendations on tool evolution...RESULTS OBTAINEDShared diagnosis of the current situationIt appears that the objectives of the two approaches are different. For the areas of transfer fraud and check fraud:traditional approach focused on the customer the traditional approach handles 80% of transfer frauds, while AI only handles 30%.AI approach focused on transactions the AI approach handles 90% of check frauds, while the traditional approach only handles 50% Strong recommendation: the approaches are complementary with an imperative to communicate information from one approach to the other to improve performance.Support to monitor the implementation of recommendations to achieve:an approach to bring teams closer together with shared analysis workA convergence of tools by making them communicate to industrialize the complementarity between approaches (ease of linking alerts from both tools)Human resources impact: based on the audit results, the traditional team was valued by senior management with increased recognition.
- AXA FranceBlack Belt to lead the authorization improvement project (Project Manager)BANKING AND INSURANCEDecember 2015 - May 2016 (6 months)Nanterre, France- Continue the pilot of an optimized process with AXA Solutions Collectives for AXASolutions Collectives- Define the support for Delegated Administrators (AD) in updating /simplifying operational role / authorization matrices across the various AXA Francebusiness lines- Establish scenarios and deployment roadmap- Implement mechanisms for resolving recurring authorization implementation problems on the one hand, and for assisting ADs in case of malfunction with an escalation level on the other
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