Description

IT Analyst with experience translating business requirements into functional inputs and coordinating delivery across business and technical teams. Worked with stakeholders, developers, and testers on requirements analysis, solution design support, incident investigation, and day-to-day coordination. Comfortable in agile environments and focused on clear communication, structured documentation, and follow-through.

Languages

Slovak
Native or bilingual
English
Fluent
Czech
Fluent

Workplace preferences

Remote only

Primarily works remotely

Metrans Group
IT Analyst
September 2022 - Today (3 years and 11 months)
Prague, Czechia
Gathered business requirements for internal CRM solutions in a rail and logistics environment.
Produced functional design materials for development teams based on business requirements.
Created UML diagrams to support solution design, describe system behaviour, and align development understanding.
Defined expected behaviour and implementation-related details for development and testing.
Collaborated with business stakeholders, developers, and testers to align scope, priorities, and expected outputs.
Investigated defects and incidents, followed up on resolution, and coordinated corrective actions.
Participated in agile ceremonies and used Jira and GitHub for task tracking, issue handling, and delivery visibility.
Used SQL to support analysis and understand data-related aspects of internal solutions.
Maintained project documentation and day-to-day communication across business and technical teams.
Business analysis Technical specifications Project documentation Stakeholder management SQL
T-Mobile
IT Analyst
October 2019 - May 2022 (2 years and 7 months)
Prague, Czechia
Performed requirements analysis and delivery coordination between business and technical teams within a CRM program.
Prepared functional design inputs for developers based on business requirements.
Defined expected behaviour, scope, and implementation-related details with development and testing teams.
Analysed defects and incidents, managed issue triage, and followed up on resolution across teams.
Worked with integration services, mainly SOAP and XML-based request/response structures.
Used SoapUI for service testing and validation during analysis and delivery activities.
Used SQL for data checks, output validation, and issue investigation.
Business analysis Technical specifications Incident management SQL Project Management
Accenture Technology Solutions
Network Engineer
November 2016 - September 2019 (2 years and 10 months)
Prague, Czechia
Provided advanced network support and troubleshooting in a large-scale enterprise environment.
Coordinated incident handling end-to-end across multiple teams in a time-critical environment.
Acted as Project Manager on selected internal projects, coordinating timelines, stakeholders, and delivery across teams.