Freelancer profile translated to English.
Back to original languageAbout Michael
Strategic advisor and interim executive with over 30 years of experience in IT, software, and digitalization – including at Oracle, Dell EMC, VMware, and Pivotal. I help companies translate complex customer relationships into measurable success – through structured Customer Success, technology-enabled platform adoption, and future-oriented AI Readiness.
What sets me apart: Goal-oriented thinking, the ability to translate technical complexity into business value, and creative methods like LEGO® Serious Play® to enable new perspectives. Whether as a sparring partner for C-level executives, an enabler of transformation teams, or a bridge builder between business and IT – I always think from the customer's perspective and their impact. Remote or on-site – available throughout Europe.
German
Native or bilingual
English
Fluent
Can work on-site
Hannover (up to 50km), München (up to 50km)
Experience
- TÜV RheinlandCertified AI TrainerJanuary 2024 - January 2025 (1 year)– Undergoing TÜV-certified AI Trainer education, focusing on ethical and technical dimensions of AI in enterprise settings.– Exploring the integration of AI into Customer Success frameworks and IT transformation strategies.– Leveraging AI knowledge to future-proof customer engagement and support value realization.
- VMware / Pivotal – Volkswagen GroupGlobal Solution Manager / Customer Success DirectorJanuary 2018 - January 2024 (6 years)• Built and expanded a €30M+ software development partnership with VW including labs in Berlin, Wolfsburg, Lisbon and Audi HQ.• Drove value realization across hybrid infrastructure and software initiatives, aligning customer success metrics with KPIs.• Initiated integration of Production IT and Software Development at Audi to standardize robot IT systems and reduce cost.• Developed strategic education partnerships (e.g. with 42Wolfsburg) to drive customer enablement and platform adoption.• Orchestrated transformation projects from discovery to scale-up across a global enterprise ecosystem.• Built trusted advisor relationships with key VW and Audi stakeholders through ongoing strategic reviews, trainings, and executive briefings.• Delivered cross-functional value discovery workshops with VMware experts, resulting in scalable platform decisions and service renewals.
- Dell EMCPresales Manager Enterprise NorthJanuary 2011 - January 2018 (7 years)• Led cross-location presales team (15+ people), achieving 3 consecutive years of 120%+ quota attainment.• Used creative methods (e.g. LEGO® Serious Play®) to enable new sales paths and break innovation deadlocks.• Worked closely with SAP and Deloitte on joint enterprise transformation opportunities.• Hosted major IT congresses and positioned EMC as transformation partner beyond infrastructure sales.• Championed a customer-first mindset and mentored team members to grow into thought leaders within the organization.
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Education
- Certified AI TrainerTÜV Rheinland2025Certified AI Trainer
- Diplom-Kaufmann (Business Economics)University of Applied Sciences1996Diplom-Kaufmann (Business Economics)