Michael Pérez

Resolving technical inquiries in IT and electronics, providing remote support to clients for diagnosing and solving hardware, software, and electronic device issues. Offering personalized advice, analyzing complex problems, and proposing effective solutions, while maintaining clear and customer-satisfaction-oriented communication.

Performing tasks as a systems and infrastructure administrator, responsible for the installation, configuration, and maintenance of physical and virtual servers in Linux and Windows Server environments.

Experience in virtualization with VMware ESXi, managing services on AWS, Google Cloud, and Oracle Cloud, network administration, DNS, VPN, firewalls, databases, and domains. I have also performed monitoring, technical support, incident resolution, and performance optimization tasks, applying security best practices to ensure service availability and stability.

Helpdesk responsible for managing and tracking Vodafone faults for large accounts, monitoring incidents until resolution. Handling business clients, communicating with technical teams and suppliers, and ensuring compliance with response times and service level agreements (SLAs).