About Michael
English
Native or bilingual
Spanish
Conversational
German
Conversational
Experience
- PlaypalaceEcommerce managerE-COMMERCEMarch 2024 - Today (2 years and 3 months)Kansas, USADesigned engaging and user-friendly Shopify themes that aligned with Playapalace's style, increasing customer retention by 25% and improving user satisfaction scores by 30%. Led Conversion Rate Optimization by improving website speed, cutting load times 40% and boosting conversion rates 20%. Conducted A/B Testing on Shopify page elements such as headlines and CTA buttons to identify the most effective variations, enhancing user engagement and conversion rates. Added interactive features like dynamic buttons and custom animations, leading to a 15% increase in time spent on the site and higher engagement. Provided cross‑functional leadership by collaborating with marketing, product, and customer service teams, ensuring the website met company objectives and driving a 20% sales increase. Conducted regular audits to maintain website performance, achieving 99.9% uptime and resolving issues 25% faster, ensuring a seamless shopping experience. Tiktok shop mapping and synchronization with 20% sales from the tik tok shop.
- DYUEcommerce managerE-COMMERCEOctober 2023 - October 2024 (1 year)Raffles Place, SingaporeReduced website downtime by 30% and improved loading speeds by 40%, enhancing overall user experience. Boosted online sales revenue by 20% and conversion rates by 15% through strategic ecommerce initiatives. Increased website traffic by 25% by tailoring design and functionality to better meet user needs. Ensured 100% compliance with industry standards and legal requirements, improving customer trust and accessibility. Enhanced website scalability to handle a 50% increase in users during peak periods. Reduced cart abandonment rates by 25% by collaborating with teams to refine the user journey. Empowered the team with technical training, reducing reliance on external resources by 15%.
- UlineECommerce Senior ManagerE-COMMERCEJanuary 2022 - June 2022 (5 months)Michigan, USADemonstrated decisive decision‑making while spearheading vision, strategy, and operations for 5+ web property groups, achieving a 20% revenue increase. Successfully guided and mentored a team of 10+ eCommerce Managers and Specialists, achieving departmental goals ahead of schedule by 15%. Leveraged advanced analytics and critical thinking to solve complex problems, delivering data backed insights that improved decision-making and drove a 25% boost in conversion rates. Conducted in-depth research to uncover customer trends and pain points, leading to the development of innovative solutions that enhanced customer satisfaction scores by 30%. Executed stakeholder management by building and maintaining strong cross‑departmental relationships, ensuring seamless execution and reducing project delays by 20%.
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Education
- BA/BScOpen UniversityBA/BSc
- Figma UI/UX Design: Web and App Design with ProjectsUdemy2024Figma UI/UX Design: Web and App Design with Projects