Freelancer profile translated to English.
Back to original languageAbout Michael
I support players in the residential service sector (tourism, coworking, property management, health) such as:
- Tourism players in their accommodation development projects
- Health facilities to train their staff in hotel services
- Property management and coworking professionals
Objective: Cost reduction and increased revenue through improved customer satisfaction and better customer retention
How? Detailed audit including satisfaction surveys and techniques such as Customer Mapping (customer experience) to define strategic areas to implement in collaboration with the wishes of business leaders.
My several years of experience in luxury hospitality in operational roles in direct contact with the client (reception, sales) in human-sized structures and my master's degree in luxury hotel management provide me with a global, empathetic and professional vision of service.
English
Native or bilingual
Spanish
Fluent
French
Native or bilingual
Italian
Conversational
Can work on-site
Paris 7e Arrondissement (up to 10km)
Experience
- EDUSERVICESWriting and production of digital training contentEDUCATION AND E-LEARNINGMarch 2022 - May 2022 (2 months)- Structuring and creating content for an RNCP diploma on the design of tourist products on the following themes:1) negotiation techniques2) satisfaction in the customer journey3) analysis of commercial performance indicators.- Formatting and filming of videos as part of the digitalization of a training course.
- OVO NetworkArea Revenue ManagerTRAVEL AND TOURISMMarch 2021 - Today (5 years and 3 months)Data analysis and reporting
- Octave
On Malt
Design and creation of a financial analysis dashboard using a customer databaseREAL ESTATEJuly 2020 - July 2020Paris, FranceCreation of budget and financial analysis dashboards
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Education
- Master in Hospitality ManagementHotelschool The Hague2015Master in Hospitality services including mostly teamwork in projects, lectures, conferences and personal homework - Hospitality Audit - Financial Decisions - Hospitality experience design - Business strategy - Leading hospitality change
- Bachelor in Hospitality ManagementCMH Paris2013General education aimed in business administration combined with hospitality approach approaching various subjects such as finance, economy, catering business, wine and arts of the table. Part-time and full-time internships in addition to be done throughout the bachelor programme Internship reports and Memoire (3rd year) to be handed over
Certifications
- TOEFLTOEFL2012
- Inbound MarketingHubspot2021