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Michael KonjuhajMK

Michael Konjuhaj

Client Manager & Process Development Lead

€700/day
München, DE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Michael

I help companies holistically optimize and sustainably scale their sales, marketing, and operations structures.

With experience in client management, project leadership, process development, and team leadership, I combine strategic conception with operational implementation. I work at the interface of Sales, PreSales, Customer Success, and Management – with the goal of achieving measurable revenue growth, more efficient processes, and clear responsibilities.

After the contract is signed, I take responsibility for structured implementation, transparent KPI systems, and seamless collaboration between teams. This is not just about process optimization, but about developing scalable structures that enable growth.

My focus areas include:

Building and optimizing revenue operations structures
End-to-end process design from Lead Generation to Customer Success
Implementation and structuring of CRM and calling systems
Introduction of AI-supported workflows to increase efficiency and quality
KPI frameworks, reporting structures, and performance management
Leadership and development of sales and project teams

I work data-driven, pragmatically, and with a clear focus on business impact. My approach combines analytical structure with entrepreneurial thinking – always with the goal of ensuring operational excellence and sustainable growth.

Typical fields of application:

Interim Head of Sales / Sales Operations
Revenue Operations Lead
Process and organizational optimization
Scaling of sales and project structures
Go-to-market optimization
  • English

    Native or bilingual

  • German

    Fluent

  • Finnish

    Native or bilingual

  • Albanian

    Native or bilingual

Can work on-site
München (up to 50km)

Experience

  • MicroMedia OY
    Client Manager & Process Development Lead /Team Leader
    DIGITAL AND IT
    May 2024 - Today (2 years and 3 months)
    Helsinki, Finland
    As Client Manager, I act as the main contact after deals are closed, ensuring smooth project execution, clear reporting, and strong client relationships.
    Business development Team management Process Management Strategic planning Customer Relationship Management (CRM)
  • MicroMedia oy
    Project Manager Team Lead
    April 2022 - Today (4 years and 4 months)
    Helsinki, Finland
    In my role, I combine client management, project leadership, and process development to create measurable added value for both our clients and our teams.

    As Client Manager, I act as the main point of contact after the contract is signed, ensuring smooth project execution, transparent reporting, and strong client relationships.

    As Process Development Lead, I develop and optimize our pre-sales processes, including the implementation of our new call system (Adversus) and the use of AI to increase efficiency and improve decision-making.

    As Team Lead, I manage both our sales team and the project managers, optimize workflows, and ensure that our work is goal-oriented and results-driven.
  • MicroMedia Oy
    Lead Generation Manager
    TELECOMMUNICATIONS
    October 2020 - Today (5 years and 10 months)
    Helsinki, Finland
    As Lead Generation Manager, I began my career at MicroMedia, where I essentially worked as a Customer Success Manager and Team Leader.

    My responsibilities included onboarding new clients and training my pre-sales team.
    Sales Team management Customer Relationship Management (CRM) Project Management Process Management

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Education

  • Bachelor's Degree
    Haaga-Helia University of Applied Sciences
    2016
    Bachelor's Degree

Skill set

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