About Michael
English
Native or bilingual
German
Fluent
Finnish
Native or bilingual
Albanian
Native or bilingual
Experience
- MicroMedia OYClient Manager & Process Development Lead /Team LeaderDIGITAL AND ITMay 2024 - Today (2 years and 3 months)Helsinki, FinlandAs Client Manager, I act as the main contact after deals are closed, ensuring smooth project execution, clear reporting, and strong client relationships.
- MicroMedia oyProject Manager Team LeadApril 2022 - Today (4 years and 4 months)Helsinki, FinlandIn my role, I combine client management, project leadership, and process development to create measurable added value for both our clients and our teams.As Client Manager, I act as the main point of contact after the contract is signed, ensuring smooth project execution, transparent reporting, and strong client relationships.As Process Development Lead, I develop and optimize our pre-sales processes, including the implementation of our new call system (Adversus) and the use of AI to increase efficiency and improve decision-making.As Team Lead, I manage both our sales team and the project managers, optimize workflows, and ensure that our work is goal-oriented and results-driven.
- MicroMedia OyLead Generation ManagerTELECOMMUNICATIONSOctober 2020 - Today (5 years and 10 months)Helsinki, FinlandAs Lead Generation Manager, I began my career at MicroMedia, where I essentially worked as a Customer Success Manager and Team Leader.My responsibilities included onboarding new clients and training my pre-sales team.
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Education
- Bachelor's DegreeHaaga-Helia University of Applied Sciences2016Bachelor's Degree