Freelancer profile translated to English.

Description

After more than 10 years of experience in the world of distance selling and telemarketing, I have become an operational business expert in customer relationship management. A true linchpin of the group, I strive to develop, optimize, and implement all types of projects. The 5ème Agence Group specializes in multi-channel distance selling of food supplements, jewelry, wine, and Wellness and Slimming services >>> 21M turnover / year

General Marketing Service: Operational and strategic marketing support 360°. Management and implementation of all types of marketing projects (Project Owner/Project Manager) with the aim of increasing activity in all types of structures (VSEs, SMEs & large groups). Identification of development levers, areas for improvement, continuous improvement, implementation of operational marketing and technical tools.

Business expertise in telemarketing: Tailor-made support for call centers. Structural audit, financial engineering, business model, development and optimization of multi-channel call campaigns (outbound/inbound calls, SMS, emails, print). Customer qualification campaign, B2C and B2B distance selling. Complete management of your customer relationship, optimization of customer value, portfolio expansion. Acquisition management (lead generation, lead automation).

We can do anything and we can always do better.

- Lead automation

- Continuous improvement

- Product Marketing

- Sales promotion

- Training

- Optimization

- Process

- Script

- Call center

- Marketing Strategy

- Cross selling

- Positioning

- E-commerce

- Web marketing

- Distance Selling

Languages

English
Native or bilingual
Spanish
Basic

Workplace preferences

Can work on-site

Bordeaux (up to 50km), Bordeaux (up to 100km), Nantes (up to 100km), Lyon (up to 100km), Paris (up to 100km)

BEES SHOPPER
Marketing Consultant
DIGITAL AND IT
December 2020 - January 2021 (1 month)
Paris, France
Support in responding to a call for tenders concerning the implementation of a telemarketing team in France for B2B file qualification.
- Understanding and summarizing the need.
- Researching service providers, recommendations and restitution. Financial engineering
- Drafting the document for the response to the call for tenders and participation in the defense
LECTRA
Telemarketing qualification consultant
TECH
September 2020 - November 2020 (3 months)
Bordeaux, France
Research and budgeting of a telemarketing provider for file qualification in Europe.
- Summarizing the need
- Researching service providers, recommendations and restitution
- Restitution and budgeting
Project Owner Project Management
PP
Product Owner
DIGITAL AND IT
March 2020 - August 2020 (5 months)
Bordeaux, France
Project management for the marketing of a BtoB SaaS solution (framing, roadmap, development monitoring, technical-functional design with development teams, pricing, budget monitoring, communication strategy)
Project Management Product management Agile method