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Miary RalalaniainaMR

Miary Ralalaniaina

TELEMARKETING AND CUSTOMER RELATIONS EXPERT

€125/day
Tananarive, MG
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Miary

360° EXPERTISE IN INSURANCE TELEMARKETING
From Sales to Strategic Management
Mastering every cog to turn every opportunity into success.

PROFESSIONAL PROFILE
An experienced professional in insurance telemarketing and commercial management, I possess a comprehensive view of the performance chain: from operational sales to strategic team management.
Thanks to solid field and managerial experience, I support companies in:
• optimizing commercial performance,
• upskilling teams,
• continuously improving sales processes.
My goal is to transform commercial opportunities into sustainable results, while developing the potential of employees.

KEY SKILLS
Absolute commercial mastery
Insurance sales techniques hold no secrets for me.
My experience and rigor allow me to meet and exceed sales targets while ensuring optimal customer relationship quality.
Leadership & transmission
A former sales manager, I lead the upskilling of managers, salespeople, and trainers.
I support teams in the continuous improvement of their performance and in optimizing work methods.

AREAS OF EXPERTISE
Strategy & Analysis
Sales Performance Analysis
Business Opportunity Analysis
Contribution to Strategic Decisions
Performance Management
Production Management
Sales Team Coaching
Continuous Improvement
Training & Coaching
Skills Development
Sales Team Coaching
Training Engineering

PROFESSIONAL OBJECTIVE
Today, I wish to join an ambitious company with high potential, in order to actively contribute to its commercial and strategic development.
I want to put my expertise to work on structuring projects, while supporting teams towards new levels of performance.
  • French

    Fluent

  • Malagasy

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Plateau AFI Assurances
    Group Production Manager and Coordination Director Assistant
    August 2024 - October 2025 (1 year and 2 months)
    - Ensure the achievement of the group's monthly objective - Responsible for upskilling employees (Agents and Managers) - Support managers in actions to be implemented regarding the monitoring and support of each employee and plan training needs) - Ensure a good working environment for each employee (Agent and Manager, Trainer) - Responsible for on-site animation and also ensuring the proper functioning of work tools
    Diligent Project Management Rigorous Creativity and Innovation Attentive listener
  • Afi Assurances
    Sales Manager
    December 2020 - July 2024 (3 years and 7 months)
    - Ensure the achievement of individual and team objectives - Upskill employees (new and existing) - Ensure work quality - Strategic recommendations for clients. Close support (moral and professional) - Pay attention to the quality of calls for each sale made
  • Afi Assurances
    Sales Advisor
    January 2020 - November 2020 (10 months)
    Listen to and understand the prospect's needs Establish a personalized quote and provide tailored advice Close the sale and meet the company's monthly target Follow instructions and ensure the accuracy of the pitch

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Education

  • IAS III
    ESSYCA Campus
    2024
    IAS III
  • Management I and II
    CCF Harmonie
    2022
    Managment I et II

Certifications

  • Management and Leadership, Certified Telemarketing Expert
    CCF France, ESSYCA Campus
    2025
    Sales Organizational Skills JavaScript Microsoft Office Team Management React Native Certification Microsoft Excel Process Facilitation Production Management

Skill set

Categories