Freelancer profile translated to English.
Back to original languageAbout Miaroniaina
Looking for someone reliable to manage your customer support or offload administrative tasks? You've come to the right place.
With over 8 years of experience as a virtual assistant and customer service & after-sales manager, I help French-speaking businesses deliver impeccable customer experiences and gain productivity on a daily basis.
What I handle for you:
◾ Multichannel customer support (email, chat, phone) — responsive and professional
◾ Comprehensive e-commerce after-sales service: complaints, refunds, order tracking
◾ Calendar management, organization, and administrative support
◾ Data entry and processing
◾ Implementation of clear processes and procedures
◾ Personal and executive assistance
◾ Task automation with AI
Having worked in various sectors (e-commerce, tech, real estate, health, training), I've learned to adapt quickly and become fully operational without a long ramp-up period.
less
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- YESPARKCUSTOMER SERVICEREAL ESTATESeptember 2018 - Today (7 years and 10 months)•Phone support (incoming and outgoing calls)•Subscriber follow-up•Management of vehicle fleet incidents•Management of electric charging stations•Support and retention of subscribed customers•Administration of electric charging infrastructure
- SAVYE-COMMERCE AFTER-SALES SERVICESeptember 2024 - September 2025 (1 year)•Management of customer support for 3 e-commerce stores•Handling customer requests via email and WhatsApp•Moderation of social media interactions•Processing complaints: defective products, delivery errors, missing items•Management of refund procedures and file tracking.
- PARADIS PILATESE-COMMERCE AFTER-SALES SERVICE MANAGERDecember 2023 - August 2024 (8 months)•Daily management of customer inquiries by email•Order tracking and coordination with carriers•Processing product disputes and managing non-conformities•Implementation of processes to improve customer satisfaction
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Education
- Higher Technician Diploma in Transport and Logistics ManagementHigher Technician Diploma in Transport and Logistics Management - Higher Institute of Technology - Antananarivo, Madagascar2017
- End of training certificate in Communication, Audiovisual, and DigitalE-Media Madagascar2017
Skill set
Categories
- Other