About M'Hamed
Global leader driving large-scale transformation and agile program delivery across complex, multi-national environments. I specialize in orchestrating cross-functional teams to design and implement end-to-end product platforms, optimize operational efficiency, and elevate customer experience and delivering measurable business outcomes such as revenue growth, budget optimization, and increased loyalty.
Business-savvy and customer-centric, I excel in aligning CXO-level stakeholders, leading matrix organizations, problem-solving, and driving pre-sales, RFPs, and partnerships. Skilled in budget tracking (CAPEX/OPEX), P&L management, business case development, negotiation, and creating profitable operating models. Excellent communicator, skilled in presenting at conferences, facilitating forums, and driving client-facing initiatives in international contexts.
English
Fluent
French
Native or bilingual
Arabic
Conversational
Can work on-site
Dubaï (up to 50km)
Experience
- Compass Group FranceDirector Transformation Digital & TechnologyENTERTAINMENT AND LEISUREFebruary 2021 - Today (5 years and 4 months)Paris, FranceExecutive Summary :Transformation & Program Delivery Executive – Customer Experience & Product InnovationSeasoned leader driving large-scale transformation and agile delivery in hospitality, food service, and customer experience. Expert at designing and implementing end-to-end product platforms, optimizing operational efficiency, and enhancing guest satisfaction through data-driven insights and personalized solutions.Hospitality & Guest Experience engagement through POS transformation :• Led and delivered strategic program of implementing Oracle solution at scale (1 755 point of sales)• Elevated guest experience by delivering personalized service tailored to customer preferences• Boosted the average check by +9% through loyalty features and upselling initiatives• Augmented business intelligence with advanced analytics and data-driven strategiesProgram Management for Food & Beverage optimization :• Transformed legacy processes by building a robust Product Implementation Platform (PIM) across procurement and data teams• Optimized and reallocated of 8% from the annual frozen food budget to high impact initiatives• Enhanced sales conversion up to 13% with accurate and consistent product information
- Disneyland ParisSenior Digital Transformation Manager - Guest & Customer ExperienceE-COMMERCESeptember 2019 - February 2021 (1 year and 5 months)Paris, FranceExecutive SummaryDrove agility at Disney, powering digital transformation and rapid delivery of new customer experiences• Led the design and implementation a seamless guest experience customer recognition across Disney’s channels• Boosted the Net Promoter Score (NPS) by +6 points with new customer platform• Enhanced by adding +0.5 to the Customer Lifetime Value to achieve 3.5:1 on e-commerce• Spearheaded the usage of unified ID solution across all worldline Disney brands
- EnedisSenior Agile Transformation ManagerENERGY AND UTILITIESMay 2019 - October 2019 (5 months)Paris, FranceExecutive Summary :Led the transition to agile at scale (enterprise-wide 5000 FTEs), established new governance structures, accelerated project delivery and improved stakeholder alignmentFinance Transformation & Agile Deployment – ENEDIS / CLIFFS• Led the redesign of the Finance department: assessed current state, identified risks and improvement areas, defined target organization, processes, governance, and roles.• Supported deployment of the CLIFFS performance plan, optimizing resource management and project oversight with tools like GPEC and PILOT’IN.• Drove Agile adoption across 20 feature teams: conducted maturity analyses, defined Go/No-Go decisions, implemented ceremonies, visual management (Kanban/Scrum boards), and KPIs.• Executed a Full Agile POC and scaled SAFe: defined product roadmaps, restructured roles, coached managers, and facilitated PI Planning and Lean Canvas workshops.• Implemented JIRA/Confluence across the Data division to unify product and department backlogs, streamline governance, and support project delivery.
Reviews
Sébastien
GRTgaz
Reviewed on 7/17/2019
Très bonne expérience de collaboration avec M'hamed qui a fait preuve de sérieux et de professionnalisme tout au long de sa mission d'appui au pilotage d'une équipe d'une petite centaine de personnes.
Sébastien
GRTgaz
Reviewed on 3/22/2019
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Education
- Business & Technology Engineer Master’s degree of ScienceISEP - Ecole d'Ingénieur du Numérique2011Prepares international students for ISEP’s Master in software, data, security and technology systems