About Mhamed
English
Native or bilingual
French
Native or bilingual
Experience
- IBMSenior Account Technical LeaderBANKING AND INSURANCEJanuary 2025 - Today (1 year and 7 months)Promoted to IBM Canada's most senior client technical role. Led the data & AI vision for Intact Insurance and Laurentian Bank, heading a commercial and technical team of 30 people (CSMs, TechSales, Expert Labs).Designed and delivered enterprise AI use cases (watsonx.ai, watsonx Orchestrate, RAG, AI Agents, AI Governance) covering the entire cycle: use case identification, architecture, deployment, governance, and AIOps.Achieved 100% of revenue targets. Secured over $10M in sales.
- IBMAccount Customer Success ManagerJanuary 2022 - January 2025 (3 years)Single point of contact for Air Canada, Desjardins, and National Bank of Canada. Coordinated 6 specialized CSMs (Data, Automation, Security, Integration) across multi-million dollar ELA portfolios.Achieved 100% of revenue targets throughout the period.
- IBMSenior Solution ArchitectBANKING AND INSURANCEAugust 2021 - January 2022 (5 months)Selected and certified by Red Hat to lead IBM's "Show, Don't Tell" MVP methodology on strategic accounts. Delivered 4 MVPs in 6-week sprints for Bombardier, Desjardins, Saputo, and CAE (Cloud Pak for Data, Integration, Business Automation).Multi-cloud architectures (Azure, AWS, GCP, IBM Cloud) on Red Hat OpenShift.
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Education
- EngineerENIS2007Systèmes embarquées
- Math/PhysicsPrep school2004Math/Physique
Certifications
- IBM Cognos BI ReportIBM
- IBM Cognos BI Metadata ModelIBM