Freelancer profile translated to English.

Description

Passionate about the Salesforce universe with over 5 years of experience in designing, developing, and managing innovative Salesforce solutions. My goal is to optimize business efficiency by leveraging the power of the Salesforce platform to automate processes, improve data visibility, and enhance customer satisfaction. I specialize in advanced customization, flow creation, API integration, data management, and Salesforce configuration optimization. I am always on the lookout for the latest Salesforce trends and technologies to deliver cutting-edge solutions. Committed to delivering exceptional results and fostering your business growth through Salesforce.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 30km)

Tiffany & Co. (DE)
Senior Salesforce Consultant
LUXURY GOODS
March 2025 - Today (1 year and 3 months)
Paris, France
Deployment of an Employee Agent (Agentforce)
Design and implementation of an Employee Agent to support sales and after-sales teams in their daily customer interactions.
Analysis of business needs and definition of use cases to improve the quality, consistency, and speed of customer responses.
Integration of generative AI and automation solutions to provide employees with contextualized recommendations, assisted responses, and simplified access to business knowledge.
Close collaboration with Sales, Customer Service, and IT teams to ensure solution adoption and integration into existing processes.
Contribution to improving customer experience, reducing request processing time, and increasing the productivity of operational teams.
Rollout of new customer contact centers
Management and support of the deployment of new international customer contact centers, particularly in Italy, Singapore, Malaysia, and Thailand.
Coordination of various business and technical stakeholders to ensure a production launch compliant with group standards.
Definition and harmonization of operational processes, tools, and customer request handling workflows in a multicultural context.
Management of preparation, migration, user acceptance testing (UAT), training, and startup support phases for new entities.
Monitoring of performance indicators and change management support to ensure service quality and operational continuity during new center openings.
Flow Salesforce Service Cloud Salesforce Sales Cloud Agentforce Omnichannel
AIR FRANCE
Salesforce Consultant
AVIATION AND AEROSPACE
December 2022 - October 2025 (2 years and 10 months)
Paris, France
Within the Air France-KLM project for the Customer Service department, I contributed to the optimization and automation of processes by implementing a new deployment process (DevOps), enabling continuous integration and delivery of developments. To improve data quality, I managed the consumption of new APIs, ensuring reliable synchronization with external systems. I also developed Dataloader jobs, utilizing an SFTP server as a data source to automate the ingestion of critical information. To strengthen integration between different systems, I designed and deployed REST web services, ensuring smooth and secure communication. Additionally, I implemented Platform Events, facilitating real-time event exchange and improving the responsiveness of business processes. Finally, I developed Salesforce Flows to meet specific customer needs, particularly by automating the sending of notifications and triggering personalized actions, thereby optimizing user experience and operational efficiency of customer service...
Apex Lightning Web Components (LWC) DevOps SFDX API
Clear Channel International
Salesforce Developer
November 2021 - November 2022 (1 year and 1 month)
Paris, France
Within the Clear Channel International project, I participated in the improvement and classification of Salesforce data, ensuring better structuring and utilization of information. I adapted the data model and page layouts to provide better visibility to users. To optimize data updates, I implemented Talend jobs, applying customer potential classification formulas. I also developed and integrated APIs to synchronize Lefac.com with Account, Contact, and Opportunity objects in Salesforce, ensuring efficient management of sales data. Furthermore, I ensured synchronization between Salesforce and Lefac.com, as well as the configuration of synchronization with Outlook, facilitating appointment scheduling for the sales team. In parallel, I led technical workshops with the Lefac.com team, promoting optimal alignment of tools and processes.

As part of optimizing Lead Generation, I designed Talend jobs (Talend ESB 7.3) to feed Salesforce with new qualified leads. I also developed Apex batches to clean the lead database, removing unconverted leads after a defined period, thus ensuring data relevance. Finally, I set up reports and dashboards to accurately track the performance of marketing leads and associated campaigns.