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Messaouda LalaouiML

Messaouda Lalaoui

Senior Project Manager Omnichannel / Ecommerce

€750/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Messaouda

Senior Project Manager with 11 years of experience, I support companies in managing complex cross-functional projects, from the scoping phase to production and operational monitoring. I work in demanding, multi-stakeholder, and transformation contexts where coordination, structure, and adaptability are key.

Accustomed to working closely with business, technical, partner, and supplier teams, I act as an orchestra conductor, ensuring the overall coherence of projects, adherence to deadlines, and quality of deliverables. I manage project governance, facilitate monitoring meetings, handle risk management, and communicate with stakeholders.

I have led large-scale projects for international groups, including integration, redesign, tool evolution, and change management. My approach is pragmatic, structured, and results-oriented, with a particular focus on business value and team buy-in.

With excellent interpersonal skills, I can quickly adapt to new environments, understand the specific challenges of each organization, and support teams in achieving their project goals.
  • French

    Native or bilingual

  • Spanish

    Fluent

  • Arabic

    Fluent

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Samsung
    Digital E-commerce Project Manager
    E-COMMERCE
    October 2020 - Today (5 years and 10 months)
    Saint-Ouen, France
    Environment JIRA, Confluence, Chart, AEM, Lengow, Internal CMS, Hybris, SAP, Internal BI Tool. Tools: Agile, OFFICE Jira.
    Activities:
    • ● Development of digital and e-commerce programs and services:
    ◦ - Gathering requirements and writing user stories, specifications, and tenders
    ◦ - Coordination and support of various stakeholders (product divisions, internal departments, development teams, external partners)
    ◦ - Monitoring development, acceptance testing, launch, and hyper-care
    ◦ - Migration of the internal backoffice to Hybris
    ◦ - Integration of payment methods (in 3 months)
    ◦ - Launch of new features: rebranding, technical redesign, creation of partner mini-sites, insurance, customer journey updates
    ◦ - Responsible for the following projects: Marketplace, Long-term financing and 3x4x, Rent+ rental in partnership with BNPP PF, Trade-in project in partnership with EVOLLIS and broker NES.
    ◦ -
    • ● Management of programs in Run mode:
    ◦ - Evolutions and updates of the site for product and service launches
    ◦ - Maintenance and evolution of the product feed (PIM & e-commerce platforms to aggregator tool)
    ◦ - Management of program run: Marketplace, Long-term financing and 3x4x, Up2you rental in partnership with BNPP PF, Trade-in project in partnership with EVOLLIS and broker NES.
    ◦ - Incident and bug tracking, ticketing, and prioritization,
    Payment modes KPIs and metric definition and monitoring Technical project management Product management Communication
  • Hermes
    PIM Integration Project Manager
    DIGITAL AND IT
    January 2019 - July 2019 (6 months)
    Paris, France
    • - Participation in detailed design workshops (data model) and functional requirements with business stakeholders
    • - Drafting of detailed design documents
    • - Drafting of specifications for data migration files
    • - Management and support for client functional acceptance testing
    • - Drafting of training materials
  • Chanel
    Functional Consultant
    E-COMMERCE
    July 2019 - January 2020 (6 months)
    Tool Activities
    • ● CORRECTIVE MAINTENANCE
    ◦ - Responsible for reporting and resolving e-commerce related incidents
    ◦ - Prioritizes corrections or business evolutions in dedicated release slots in coordination with the business and according to incident criticality
    ◦ - Coordinates progress with the global e-commerce team
    ◦ - Regularly communicates the status of tickets and production to the business
    ◦ - Ensures order fulfillment
    ◦ - Daily order monitoring
    ◦ - Incident processing
    ◦ - Monitors site performance
    ◦ - Makes technical and process recommendations for sustainable incident resolution

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Education

  • Master II in Information Systems Management
    ISC
    2015
    Master II en Management des Systèmes d'Information
  • Baccalaureate in Economics and Social Sciences, Latin Option
    2008
    BAC Economique et Sociale option Latin

Skill set

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