Freelancer profile translated to English.

Description

I am a customer relations professional with several years of experience in commerce, team management, and customer service. Organized, rigorous, and responsive, I support companies in their administrative tasks and customer relationship management.

Throughout my career, I have developed skills in email management, handling customer requests, data entry, administrative organization, complaint management, and file tracking. Accustomed to working with precise procedures, I know how to manage priorities and deliver quality work within deadlines.

I offer my services for administrative support missions, remote customer service, mailbox management, data entry, ad posting, appointment scheduling, and administrative support.

Serious, autonomous, and involved, I make it a point of honor to provide professional service and contribute effectively to the development of my clients' business.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Auchan
Client Relations Manager
August 2024 - Today (1 year and 11 months)
Vinon-sur-Verdon, France
Identifying customer needs and proposing suitable solutions. Commercial negotiation up to sales closing. Customer follow-up and loyalty. Achieving and exceeding set objectives. Commercial reporting and performance monitoring. Representing the company to clients and partners.
Physical and Telephone Reception Social Media Team Management Communication
Restaurant la Table Ronde
Waitress in Restaurant
January 2022 - December 2023 (1 year and 11 months)
Vinon-sur-Verdon, France
Excellent interpersonal and customer service skills. Responsiveness, speed of execution, and organization. Stress resistance and ability to remain professional under pressure. Sense of priorities and autonomy. Team spirit and adaptability. Handling demanding customers and tense situations.
Amapa
Home Help
January 2024 - May 2024 (4 months)
Montagnier, Le Châble, VS, Switzerland
Strong interpersonal skills: active listening, understanding needs, adapting speech. Ability to build trust quickly, key in sales. Autonomy and rigor in managing a portfolio (clients/beneficiaries). Organization and reliability: respecting commitments, regular follow-up. Calmly managing delicate situations and objections. Clear and effective communication.