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Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

ADONE CONSEIL
Senior Advanced IT Consultant
September 2024 - Today (1 year and 10 months)
Paris, France
Mission: Project Manager & IT Process for CHANEL P&B / CSR & Quality IT Department

Implementation of an IT RUN Operational Model

Structuring of an IT RUN Operational Model (TOM) for 10 applications, based on ITIL best practices and continuous improvement.
Audit of ITSM process performance: Governance, Incidents, Changes, Maintenance, Releases & Deployments, Services, etc.
Harmonization of target processes, and associated governance, with stakeholders and in alignment with existing ITSM tools, KPIs, SLAs, and business/IT & internal/external strategies.
Training and promotion of processes to IT & business teams.
IT RUN Management for a cosmetic vigilance application
Application Support: Management of incidents and business & IT change requests, escalation management, and coordination of IT & technical teams.
TMA team management: Solution Editor & Integrator (Weekly activity monitoring, contract and quote monitoring, ...).
ADONE CONSEIL
Business Process Manager
CONSULTING AND AUDITS
January 2023 - June 2024 (1 year and 5 months)
Mission: Business Process Manager for CHANEL P&B / Supply Chain Department

Deployment of Microsoft Dynamics 365 Ops & Finance CRM in Benelux and Scandinavia

Ensure interface between business and IT teams.
Define, Formalize, and Arbitrate user needs in Devops through workshops and analyze their organizational and technical impacts on the Chanel F&B ecosystem (Interfaces: SAP, Manhattan, ...).
Co-prepare Test & PROD environments (Data migration, Access rights review, Interface parameterization review "EDI, SAP, ..."), Cutover Plan for Master Data and high-impact business processes.
Organization and operational monitoring of business acceptance testing in UAT.
User support in ERP adoption during GoLive, Hypercare, and RUN phases (Change Management).
Analysis of incidents reported in Service Now and monitoring of resolution by IT and support teams.
Reporting of project and business progress throughout the V-cycle via project rituals (Steerco, Arbitration Committees, Go/No Go Copil).
Expleo
Software Development Pilot
June 2019 - December 2022 (3 years and 6 months)
Mission: Software Development Pilot for Stellantis / R&D/DSEE

Development of thermal and electric engine software

Gathering of technical specifications to be implemented, and anomalies to be corrected.
Drafting of the specifications document and the software delivery package.
Coordination of project/business teams and the supplier to ensure commitments are met.
Lead the software development cycle while respecting project milestones.
Monitoring of the software integration and validation plan and incident management.
Planning the V-cycle of a software version while respecting business milestones.
Leading the various software milestone reviews with the supplier.
Validation and review of supplier costing.
Monitoring supplier activities, KPIs, and associated action plans.