Meryem E.

• Opening of the IT hub in Morocco

• Responses to Tenders

• Assistance to sales teams in costing, project presentations

• Management of L'Oréal's TMA (4 FTEs in Morocco + 2 in France)

• Management of the IT hub (Annual reviews, mission follow-ups, budget monitoring, ramp-up, employee support)

• Participation in staffing and recruitment of employees

• Assisting employees in skill development, defining career paths

• Supervising project progress, ensuring teams meet commitments

• Facilitating problem detection and resolution

• Employee retention;

• Ensuring operational project monitoring

• Ensuring coordination between different stakeholders

• Identifying project risks and implementing corrective actions to mitigate them

• Monitoring contractual commitments for each project

• Monitoring the budget allocated to the team and KPI tracking

• Development of the IT salary grid in line with the market •

• Participating in Business Reviews with Steering Committee members

• Managing client relationships by acting as the primary point of contact to ensure understanding and satisfaction of requirements

• Providing regular reports on project progress and gathering client feedback

• Anticipating client needs and proposing proactive solutions

• Redesign of the Enedis BtoB portal

• BtoB Strategy and User Experience

• Monitoring of ongoing projects (co-project, steering committee)

• Prioritization of topics

• Product Backlog Management

• Evaluation of commitments made

• Macro Costing

• Analyzing needs and developing specifications and schedules • Analyzing opportunities and technical feasibility of solutions.

• Supervising and managing the implementation of IT solutions, respecting quality/cost and deadline criteria

• Supporting key users in all phases of project implementation

• Providing support and skills transfer to new joiners and Market Referents

• Ensuring maintenance and monitoring project evolutions

• Participating in steering committees and leading workshops and meetings (Steering Committee, Project Committee, User Committee..)

• KPI Management

• Prioritization and costing of topics

• Data management

• Marketing strategy and customer loyalty • Developing specifications and schedules • Analyzing the technical feasibility of solutions. • Supporting key users in all phases of project implementation;

• Ensuring project evolution in the global economic context

• Participating in steering committees and leading workshops and meetings.