Freelancer profile translated to English.

Description

Dynamic and committed professional with over 6 years of experience in project coordination, B2B customer relations, and operational deployment in the field. Specializing in supporting major clients, I act as a facilitator to reconcile strategic challenges, end-user needs, and technical requirements. My approach prioritizes customer satisfaction, operational efficiency, and continuous improvement. Autonomous, adaptable, and with excellent interpersonal skills, I am open to freelance opportunities, motivated by the completion of innovative and high-impact projects.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

OSMOS Group
Service Delivery Manager
CIVIL ENGINEERING
April 2026 - Today (4 months)
Puteaux, France
Management and monitoring of deployment projects and customer operations.
Coordination between clients, technical teams, partners, and internal teams.
Incident monitoring, prioritization, and resolution of operational issues.
KPI management, reporting, and continuous process improvement.
Customer support and management of functional and technical requests.
Administrative and operational monitoring of services and contracts.
Facilitation of client discussions and escalation management.
Use of monitoring, reporting, and project management tools (odoo, excel, asana).
Project Coordination Project Management CRM customer relations Cross-functional Coordination
VINCI Construction
Application Project Manager
AUTOMOBILE
October 2025 - March 2026 (5 months)
Nanterre, France
Application RUN and evolution management: backlog, prioritization, action tracking, reporting.
Coordination between business units/IT/publisher: needs gathering, arbitration, committees, communication.
Data management: integration, reference data validation, VR grids, orderability rules.
MyCarFleet mobile deployment: phased rollout, activation campaigns, driver onboarding.
Testing / support / change management: qualification, bug tracking, ticketing, mock-ups, training, incident management.
Project Management Project Management challenge Multi-project Management Run Management
Market pay
Service Delivery Manager / Project Deployment Manager for ATM
BANKING AND INSURANCE
December 2024 - October 2025 (10 months)
Paris, France
Project Consultant – Migration of ATMs (Automated Teller Machines)
Client: Carrefour _ Sector: Retail & Banking
As a Project Consultant, I am supporting the migration of BNP Paribas ATMs to Brinks for major clients like Carrefour. My role involves:
Project Management: Monitoring and coordinating the ATM migration across all affected sites.
Client Interface: Communicating with partner retailers (Carrefour and others) to ensure a smooth transition and meet their needs.
Stakeholder Coordination: Collaborating with BNP Paribas, Brinks, and technical teams to ensure deadlines are met and service continuity.
Monitoring and Reporting: Analyzing project progress, managing incidents, and implementing performance indicators to ensure migration success.
This experience allows me to develop skills in project management, multi-stakeholder coordination, and operational monitoring within a banking and retail environment.
Project Management Consulting Project Coordination Administrative and Financial Management