Freelancer profile translated to English.
Back to original languageAbout Merwan
I help startups and SMEs increase their production capacity without hiring, by automating administrative tasks, support, and operations: email sorting, document processing (OCR), follow-ups (email/WhatsApp), chatbots/RAG, and back-offices.
What I deliver:
• Inbox & Email Ops: sorting/prioritization, information extraction from emails + attachments, folder creation/updates, draft replies, follow-ups, escalations, tracking of blocked cases.
• Document Processing (OCR): invoices/contracts/proofs of payment → field extraction, quality checks, “to validate” queue, archiving, and export to your tools.
• Chatbots & RAG: assistant that answers based on your documentation (PDF/KB/Drive) + “administrative” chatbot that collects information and triggers actions (ticket, status, follow-up).
• WhatsApp & Mailing: confirmations, reminders, missing documents, case status, onboarding/follow-up sequences based on events (with stop conditions).
• Back-office / Dashboard: custom interface (statuses, filters, exceptions, exports, actions) to make automation controllable by the team.
French
Native or bilingual
Spanish
Fluent
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Godel TechAutomation & Integrations Expert (n8n) — Process, Data & OpsJuly 2025 - Today (11 months)Paris, FranceDevelopment of a tool that automates RGE processes for artisans: information centralization, document collection, checks, follow-ups, and status tracking.I also automated service provider management processes for companies with many stakeholders: invoice generation, validation, reconciliation, and payment triggering, with traceability and exception management.Centralization and automation of a spa's operations: reliable scheduling, better coordination of staff, fewer omissions/errors, and a smoother customer experience (confirmation, reminder, payment).
Reviews
Amélie
Gérante - Office et vous
Reviewed on 5/12/2026
I highly recommend Merwan for his professionalism, responsiveness, and the quality of his work. I asked him to fix several complex configuration issues on PandaDoc (misaligned layout, electronic signature errors, and incorrect client fields). Merwan immediately understood the problems and made the necessary corrections efficiently and diligently. Very available, attentive, and technically competent, he quickly resolved errors that directly impacted my contracts and my business. A smooth and reassuring collaboration from start to finish. I would hire him again without hesitation. Thank you again, Merwan!
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