Meriem Ouali

•➢ Supervision and management of the Sales Administration department (6 managers)

•➢ Administrative and organizational management of sales operations and adherence to client deadlines

•➢ Optimize processes and ensure billing accuracy

•➢ KPI analysis and implementation of corrective actions

•➢ Team coordination and enhancement of satisfaction

•➢ Administrative management of departmental councils in multiple sites (11 assistants, 5 clerks, 3 receptionists, and 13 elected presidents)

•➢ Monitoring of files and processing times

•➢ Guarantees of regulatory compliance and adherence to internal procedures

•➢ Inter-departmental coordination between headquarters and the local team

•➢ Development of activity reports and proposal of operational improvements

•➢ Development of external relations in collaboration with the regional president

•➢ Creation and management of the pre-registration department (16 administrative agents and 14 telephonists)

•➢ Recruitment, training, planning, and team coordination

•➢ Streamlining and reduction of processing time

•➢ Performance analysis and implementation of corrective actions