Freelancer profile translated to English.

Description

Commercial and administrative representative focused on customer needs with over 10 years of experience, I possess genuine technical expertise as well as surprising skills in interpersonal relations, training, and presentation.

I am motivated and have solid experience in managing large-scale projects of all levels, particularly in administration, sales, and after-sales service management.

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Thiers (up to 50km)

Auto-entreprise
Administrative and Commercial Agent
CONSULTING AND AUDITS
January 2020 - Today (6 years and 5 months)
Thiers, France
• Providing expert administrative support to over 6 clients (Training sector, medical, real estate, IT services sales):
• Answering phone calls, telephone prospecting, organizing incoming and outgoing correspondence.
• Supervising appointment scheduling and coordination between clients and staff,
• Account management and productivity improvement.
• Reporting of turnover and VAT.
• Organizing international and national travel for clients and their staff members, including all transportation and hotel stays.
• Managing a team supervising hiring, training, and professional development of each employee.
• Communicating with clients to update accounts with appropriate repayment plans.
• User support
EFFICITY
Manager
REAL ESTATE
February 2019 - October 2020 (1 year and 9 months)
Lyon, France
• Providing exceptional service to each client by addressing concerns and providing solutions.
• Acting as an intermediary in negotiations between sellers and buyers on property prices and agreements.
• Organizing financing for property purchases and evaluating real estate value.
• Providing advice to new buyers to increase sales opportunities.
• Administrative management of transaction files
• Accounting management -
• Managing debt collection -
• Daily use of management CRM.
• Recruiting a team of 3 people -
• Training new real estate agents -
• Team management
SNCF Mobilités
IT Consultant
TRANSPORTATION
April 2017 - February 2019 (1 year and 11 months)
Lyon, France
• Implementing a new employee onboarding program that reduced training time from 4 to 2 weeks.
• Responsible for creation within the framework of large-scale IT integration projects.
• Improving the company's customer service rating by 78%.
• Supervising numerous databases to track the company's entire inventory.
• Assisted the operations director in daily operational decisions.
• Launched two key partnerships with Apple, resulting in a 54% increase in revenue.
• For the Mac management project at SNCF, I provided expertise in the process of enrolling Macs in enterprise environments, hardware management, software management, and configuration settings management.
• Assisted in configuring an MDM: POC of different MDMs: JAMF Software (Casper Suite), Mobile Iron, SCCM, and Airwatch for future implementation in the SNCF environment.
• Deploying, configuring, and supporting SNCF executives in the use of their new equipment by providing technical advice and documentation.
• Providing Level 3 support to the SNCF Help Desk for the VIP support team for all Mac OS related incidents.