Freelancer profile translated to English.

Description

I support companies in structuring and managing client relationship projects, primarily in the telecom and energy sectors.

My role involves precisely understanding operational needs, identifying the most suitable resources (teams, service providers, or specialized centers), and ensuring overall mission coordination.

I intervene upstream in projects to frame objectives, facilitate communication between stakeholders, and guarantee effective deployment, while remaining a single point of contact for performance monitoring and optimization.

Accustomed to B2C and B2B environments, I collaborate with experienced operational teams and ensure compliance with quality, conformity, and customer satisfaction requirements.

My approach is results-oriented, reliable, and focused on long-term partnerships.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Mission client télécom energie
Client Relationship & Back-Office Representative (Telecom / Energy)
January 2022 - Today (4 years and 5 months)
Management of B2C and B2B client relationships for telecom and energy campaigns, remotely.

– Handling inbound and outbound calls (individuals and businesses)
– Sales and subscription of telecom and energy contracts (B2C / VSE / self-employed)
– Lead qualification and B2B appointment setting
– Management of client files and information updates
– Administrative and back-office support (contracts, compliance, validation)
– Adherence to scripts, qualitative, and quantitative objectives
– Remote work in collaboration with operational teams

Environment focused on performance, service quality, and customer satisfaction.
Mission client – Support & coordination
Client Relationship Project Coordination & Support
April 2020 - November 2021 (1 year and 7 months)
Participation in the coordination of client relationship projects for telecom and services environments.

– Analysis of client needs
– Operational mission monitoring
– Interface between field teams and clients
– Contribution to process improvement and service quality
Telecom & Energy Mission Management B2B / B2C Client Relations Client Relationship Project Management Remote Team Coordination