Freelancer profile translated to English.

Description

Holder of a BTS in Tourism and Hospitality.

With progressive professional development in high-end hospitality, I started as a day receptionist before moving into a Quality Manager role, then Director at the Phileas Lazare & Spa hotel in Saint-Lazare, Paris.

I am currently the Director of the Cordelia hotel, located in La Madeleine (75008), where I manage all hotel operations. In this capacity, I supervise teams, ensure the excellence of the customer experience, optimize operational and financial performance, and guarantee compliance with quality and service standards.

My role also includes managing customer satisfaction and e-reputation, handling complaints and customer feedback, coordinating services, and implementing procedures to continuously improve the establishment's quality, profitability, and image. Recognized for my service orientation, leadership, and organizational rigor, I am committed to providing an impeccable customer experience while uniting teams around common goals.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Turkish
Conversational
Kabyle
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Hotel Cordelia
Director
HOSPITALITY
September 2025 - Today (9 months)
Paris, France
Director of the Cordelia hotel, responsible for all hotel operations. Management of teams, coordination of services, monitoring of operational and financial performance, and ensuring compliance with quality standards. Management of customer satisfaction and hotel image, handling of complaints, and development of strategies to improve customer experience, profitability, and notoriety of the establishment.
Customer Service Team Management Client Relations Invoicing Organization
Hotel Phileas Lazare&Spa
Day Receptionist / Quality Manager / Director
HOSPITALITY
November 2022 - August 2025 (2 years and 8 months)
Paris, France
Holder of a BTS in Tourism and Hospitality.

Internal promotion within the Phileas Lazare & Spa hotel, progressing from Day Receptionist to Quality Manager, then to Director. Responsible for the operational management of the establishment, team management, service quality leadership, and customer satisfaction. Supervision of e-reputation and daily handling of customer feedback (Booking, Expedia, TripAdvisor, etc.). Implementation of quality procedures, optimization of service standards, and continuous improvement of the customer experience.
Client Relations Welcome Receptionist Quality Manager Customer Service