Freelancer profile translated to English.
Back to original languageAbout Mercedes
💻 Virtual Assistant | Administrative Management and Digital Organization
I help entrepreneurs, professionals, and small businesses regain their time and focus on what truly matters, while I take care of their administrative and support tasks.
With over 5 years of experience in sectors such as banking, energy, and legal services, I bring a combination of technical expertise, versatility, and approachability.
✨ My main skills include:
✔️ Administrative and organizational management, supported by tools like Microsoft Office, Google Docs, Google Sheets, and Google Forms.
✔️ Personalized customer service and comprehensive operational support, using communication channels such as Google Meet and Zoom.
✔️ Experience in invoicing, banking documentation, and claim resolution, using accounting management software like Anfix.
✔️ Ability to adapt to dynamic environments and results-orientation, thanks to the implementation of CRMs for customer and team management.
✔️ Social media management and content creation, with the support of digital tools like Canva, Mailchimp, and WordPress.
🎓 Training in Administration and Finance, complemented by specializations in digital transformation, tax and accounting advisory, and human resources. Committed to innovation and process optimization.
🌍 I work 100% remotely, offering flexible services tailored to each client's needs.
🤝 I believe in the importance of adding value not only with technical knowledge but also with attitude, empathy, and dedication.
🔍 Open to new collaborations both in Zaragoza and remotely. I am motivated to continue growing professionally and help companies achieve their goals with efficiency and closeness.
📩 If you are interested in connecting or believe we can collaborate in any way, I would love to meet you!
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- ISOwin Consultoría y servicios a empresasConsulting and Business ServicesCONSULTING AND AUDITSJuly 2025 - Today (11 months)Zaragoza, SpainI currently collaborate with ISOwin, a consultancy specializing in management systems (ISO, quality, environment, safety, etc.), providing support in key invoicing and accounting tasks. I am responsible for issuing and controlling invoices, tracking payments, bank reconciliations, and general administrative support. I am organized, detail-oriented, and committed to accuracy and deadlines.
- English and Music EducationExecutive AssistantApril 2025 - Today (1 year and 2 months)Remote support in administrative tasks, invoicing, payment control, agenda management, customer service, and digital tool management.Social media, Mailchimp.
- AccentureCommercial AdministratorFebruary 2018 - February 2023 (5 years)Zaragoza, SpainCustomer service. Invoicing, claims, collections, sales, and administrative and commercial tasks.
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Education
- Digital Change AgentCentro San Valero2024Enfocado en la transformación digital, donde se adquirieren habilidades para implementar y gestionar cambios tecnológicos en organizaciones, promoviendo la innovación y la adaptación al entorno digital.
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Skill set (19)
Categories
- Other