About Mendy
- Complete audit of your e-commerce activity
- Conversion funnel analysis
- Identification of growth inhibitors
- Building your development roadmap
- Definition of KPIs and dashboards
- Google Ads and SEA strategy
- Optimization of existing campaigns
- Structuring acquisition funnels
- Profitability analysis per channel
- Marketing budget management
- CRO (Conversion Rate Optimization) audit
- Customer journey optimization
- Conversion rate improvement
- Average order value increase
- Margin and ROAS optimization
- Coordination of internal teams and service providers
- Management of marketing agencies
- Prioritization of high-impact projects
- Structuring e-commerce processes
- Support for executives in decision-making
French
Native or bilingual
English
Conversational
Experience
- ConvertlyConvertly – Outsourced E-commerce Director | CMOE-COMMERCEJanuary 2024 - Today (2 years and 5 months)FranceClient ContextE-commerce SME looking to accelerate growth, improve profitability, and structure digital acquisition without hiring a full-time e-commerce director.Mission Accomplished
- Definition of the overall e-commerce strategy
- Management of Google Ads acquisition (Search, Shopping, Performance Max)
- Performance analysis and identification of growth inhibitors
- Coordination of marketing, technical, and operational teams
- Implementation of steering indicators and decision-making dashboards
Expertises and Tools Used- Google Ads
- Shopify
- Google Analytics 4
- Looker Studio
- CRO (Conversion Rate Optimization)
- E-commerce Tracking
- Growth Marketing
Results Obtained- Continuous optimization of ROAS and campaign profitability
- Improvement of commercial performance through better data utilization
- Structuring of growth and alignment of teams around business objectives
- Acceleration of decision-making through data-driven management
- HomiqaE-commerce BU DirectorE-COMMERCEFebruary 2022 - December 2023 (1 year and 10 months)Argenteuil, FranceClient ContextLaunch of a new e-commerce activity within the Homiqa group with the objective of creating a profitable brand and business from scratch.Mission Accomplished
- Creation of the brand, positioning, and visual identity
- Design and launch of the e-commerce site
- Creation of a complex configurator for customizable products
- Product catalog construction
- Selection and management of service providers
- Definition of the marketing and acquisition strategy
Expertises and Tools Used- Shopify
- E-commerce Project Management
- Product Management
- Digital Acquisition
- E-commerce Tracking
- UX / CRO
- Tenders and Supplier Management
Results Obtained- Complete creation of an e-commerce business in less than 6 months
- Launch of a new high-value-added brand
- Deployment of an advanced configurator with over 30 customization options
- Structuring of a product catalog and a sustainable growth strategy
- Groupe MIHE-commerce DirectorE-COMMERCEJanuary 2016 - May 2021 (5 years and 4 months)Nice, FranceClient ContextE-commerce group looking to accelerate its growth and modernize its digital setup.Mission Accomplished
- Management of the e-commerce roadmap
- Optimization of the customer journey and site performance
- Management of technical and functional evolutions
- Management of a team of 7 employees
- Management of an annual marketing budget of €700 K
Expertises and Tools Used- E-commerce Management
- CRO
- Digital Acquisition
- Tracking and Web Analytics
- Budget Management
- Team Management
Results Obtained- Continuous improvement of user experience
- Optimization of the site's commercial performance
- Structuring of marketing and e-commerce processes
- Effective management of multidisciplinary teams and significant budgets
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Education
- Master's degreeSorbonne University2003Bac +5 spécialité Marketing