Freelancer profile translated to English.

Description

Versatile in administrative assistance and customer support, I coordinate your tasks, manage files, CRM, and back-office with rigor and efficiency to streamline your operations and ensure impeccable customer service.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

FREELANCE
Admin Assistance
January 2024 - January 2025 (1 year)
I was responsible for file management, communication with clients and partners, activity planning, and administrative and financial follow-up.

Main tasks:

Organization and follow-up of administrative files and documents.

Management of emails and client/partner relations.

Planning of schedules, meetings, and timetables.

Preparation of quotes, invoicing, and follow-ups.
Administrative Management and File Organization Administration Organization and Planning Administrative and Financial Follow-up Reception and Communication
SMARTELIA
CUSTOMER SUPPORT SENIOR
January 2023 - January 2024 (1 year)
I acted as a Customer Support Expert, managing several projects, providing client support, and optimizing operational processes.

Main tasks:

Simultaneous management and follow-up of multiple client projects.

Preparation and implementation of project management processes.

Client support and advice throughout the projects.

Handling of front-office tasks.

Management of the Sales Administration department (ADV).

Processing client requests via email and handling incoming calls.

Updating and optimizing processes according to project evolution.

Training and supporting new employees (buddy system).
Project Management Customer Success Front Office Task Handling Sales Administration Management Process Update and Optimization According to Project Evolution
CALLDATA
Data Scraping and Commercial Prospecting
January 2022 - January 2023 (1 year)
I carried out scraping, sourcing, and written prospecting tasks for a telecommunications company.

Main tasks:

Collecting and extracting prospect data (scraping)

Identifying and qualifying relevant leads (sourcing)

Updating and organizing databases

Writing and sending written prospecting messages (emails, LinkedIn)

Following up with prospects and forwarding commercial opportunities
Front Office Task Handling Back Office Lead Qualification Customer Loyalty Written Prospecting