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Mendrika Charlie AndriamanohisoaMC

Mendrika Charlie Andriamanohisoa

CUSTOMER RELATIONS & DIGITAL COMMUNICATION MANAGER

€150/day
Tananarive, MG
3-7 years
Digital Communication
Customer Relationship Management (CRM)
Client Portfolio Management
Debt Collection
Sales

Average response time: 1 hour

Freelancer profile translated to English.
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About Mendrika Charlie

I support companies in developing their business and managing their customer relations, with a results-oriented, rigorous, and autonomous approach.

My experience has been built around customer relations and managing high-volume interactions, particularly in a B2B environment. I have worked on key account recovery missions, which allowed me to develop solid skills in negotiation, file tracking, professional communication, and complex situation resolution.

In parallel, I have carried out various sales and business development activities, particularly in the field of computer hardware and digital. I also have experience in community management and content creation, which allows me to understand the visibility and engagement challenges of brands.

Self-taught and comfortable with digital tools, I can quickly adapt to new environments and processes. I am used to managing multiple tasks simultaneously while maintaining structured organization and rigorous follow-up.

I primarily work on business development, B2B prospecting, client account management, customer relations, support, and activity monitoring missions.
E-commerce
Social Networks
Consumer Electronics and Appliances
Gaming and Animation
Retail (Small Business)

  • French

    Native or bilingual

  • English

    Basic

  • Malagasy

    Native or bilingual

Can work on-site
Tananarive (up to 50km)

Experience

  • ORANGE BUSINESS FRANCE
    KEY ACCOUNT RECOVERY & REIMBURSEMENT OFFICER
    TELECOMMUNICATIONS
    December 2024 - March 2026 (1 year and 3 months)
    Tananarive, Madagascar
    - Management of a key account portfolio: monitoring unpaid accounts and optimizing debt recovery.
    - Analysis, validation, and rapid processing of customer reimbursement requests.
    - Facilitating meetings with clients and internal teams.
    - Prioritization and deadline adherence with rigor and autonomy.
    Debt Collection Client Portfolio Management
  • TÉLÉPERFORMANCE - PROJET BOUYGUES TÉLÉCOM
    TECHNICAL & COMMERCIAL ADVISOR
    TELECOMMUNICATIONS
    February 2021 - July 2023 (2 years and 5 months)
    Tananarive, Madagascar
    - Assisting clients with technical and commercial issues.
    - Advising and optimizing offers tailored to client needs.
    - Diagnosing and resolving incidents to ensure an optimal experience.
    - Customer follow-up and loyalty actions to improve satisfaction.
    Customer Relationship Management (CRM) Sales
  • FREELANCE
    DIGITAL COMMUNICATION CONSULTANT
    SOCIAL NETWORKS
    October 2019 - Today (6 years and 8 months)
    Tananarive, Madagascar
    Creation of complete visual identities (logos, branding, and marketing materials) tailored to brands' needs. Management and animation of online communities with the production of engaging and consistent content. Support for projects and companies in their digital communication, implementing customized strategies to enhance the visibility, engagement, and overall impact of content published on digital platforms.
    Digital Communication Graphic Design
Check out Mendrika Charlie's experience

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Education

  • Certificate of Completion (Customer Relationship Management)
    HOPES FORMATION
    2022
    Formation spécialisée dans la gestion des interactions clients, les techniques de communication professionnelle et la résolution de problématiques clients. Acquisition de compétences en négociation, gestion de dossiers, suivi client, fidélisation et amélioration de l'expérience client.
  • Certificate of Completion (Graphic Design)
    SOFT FORMATION & DÉVELOPPEMENT
    2018
    Formation dédiée à la création de supports visuels et à la communication graphique. Acquisition de compétences en conception visuelle, identité de marque, mise en page, création de contenus digitaux et utilisation d'outils de design destinés au web et aux réseaux sociaux.

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