Freelancer profile translated to English.

Description

With 3 years of practical experience in dynamic environments, I excel in customer service and administrative support.

My roles have allowed me to develop excellent organizational skills, effective communication, and a great ability to adapt.

I efficiently manage calls and emails, ensuring prompt and professional responses to customer inquiries.

My experience in data entry and client coordination allows me to bring precision and rigor to every task.

If you are looking for someone capable of optimizing your operations and providing exceptional service, I am here to contribute to your success and grow with your vision.

Contact me to discuss how I can help you achieve your goals.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Carrefour Market
CASHIER
December 2023 - March 2024 (3 months)
11200 Lézignan-Corbières, France
• Handling cash, check, card, and deferred payments from customers
• Opening, closing, counting, and cleaning the cash register
• Organizing carts with unpaid items
Checkout and Cash Management Cleaning
CPAM de l'Aude
Call Center Agent
June 2024 - November 2024 (5 months)
11100 Narbonne, France
• Receiving and processing incoming calls from insured individuals, providing immediate answers to their administrative or regulatory information requests
• Promoting and advising on the different services offered by Health Insurance
• Referring calls to the competent services for requests requiring a second-level response
Call Management Active Listening Adaptability and Responsiveness Stress Management
GRDF
Coordinator Support
July 2021 - July 2021
78500 Sartrouville, France
• Outbound calls from a client portfolio to schedule appointments
• Tracking files on Excel spreadsheets
• Managing technician schedules
Call Management Data Entry Schedule Management Microsoft Excel