Mehdi El Mouaddin, Customer Success Manager Senior — B2B SaaS

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Description

Senior Customer Success Manager, I help B2B SaaS publishers and scale-ups structure their customer relationships on their strategic accounts.

13 years of B2B experience, including:

🔹 Management of large accounts portfolio (€1M annual revenue, 4 accounts, direct C-level contact)

🔹 Deployment of SaaS platforms (+50% time saving measured at a major account)

🔹 High-stakes closing (€250K solo during the Covid crisis)

Hybrid profile: 10 years in B2B SMEs + entrepreneurial experience. Consulting posture, results-oriented, good interpersonal skills.

Bilingual FR/EN. Paris/IDF or full remote.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Sayhook
Director of Operations and Digital Projects
January 2012 - May 2023 (11 years and 4 months)
Paris, France
SAYHOOK (Relaymark)
Director of Operations & Digital Projects — Paris
2012 - 2023 (11 years)
Evolution over 11 years in a B2B SaaS SME specializing in operational marketing for national networks (car dealerships, real estate agencies, optical, distribution).
– Management of strategic accounts: C-level follow-up of Kia, Hyundai, L'Adresse, CLAAS, Club Med, BBGR. Portfolio generating €850K to €1M in annual revenue over 3 years.
– Deployment of SaaS platforms: design and launch of a WYSIWYG platform for multichannel marketing customization. Deployment of a dematerialized platform for CLAAS France (PIM integration, +50% time saving measured).
– User onboarding and training: direct point of contact for users on deployed platforms, change management, continuous support.
– Team management: transverse management of up to 8 collaborators (sales, project managers, graphic designers, developers).
– Own closing: end-to-end management of a €250K lead acquisition campaign for L'Adresse during the Covid crisis (audit, design, deployment, delivery).
Project Management Business Development Customer Success Management Account Management Onboarding

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Master 1 (M1), Geopolitics
IFG - French Institute of Geopolitics
2012
Master 1 (M1), Géopolitique
Bachelor of Science in Marketing
HEC Montréal
2011
Bachelor's degree, Marketing / Finance

Check out Mehdi's education