Freelancer profile translated to English.

Description

Customer Success and client onboarding professional with over 10 years of international experience in SaaS, tech, luxury, and startup sectors.

I assist companies in managing their customer relationships, operational support, and user onboarding, with an approach that is both human-centered, structured, and results-oriented.

Throughout my career, I have worked with clients in Europe, North America, and Latin America, in French, English, Spanish, and Portuguese. I have also worked in demanding, high-volume environments like Amazon, where I developed solid expertise in managing technical escalations, problem-solving, and cross-functional communication.

I can assist with:

• Client onboarding and support

• Technical and operational support

• Account management and client follow-up

• Coordination between clients and internal teams

• Multilingual support

• Process and user experience improvement

Autonomous, reliable, and customer satisfaction-oriented, I integrate easily into international teams and remote environments.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Portuguese
Fluent

Workplace preferences

Remote only

Primarily works remotely

MarketResponse
Consultant – Onboarding/Customer Success Manager
TELECOMMUNICATIONS
June 2019 - Today (7 years and 2 months)
• • Served as the primary point of contact for French-speaking clients across Canada and the United States, ensuring seamless communication and issue resolution
• • Managed technical inquiries and acted as a liaison between clients and internal teams, including developers and IT, to resolve complex platform-related issues
• • Collaborated closely with product and technical teams to identify bugs, provide user feedback, and contribute to continuous platform improvement
• • Supported account management activities, maintaining strong client relationships and contributing to client satisfaction and retention
• • Assisted in client onboarding and project coordination, ensuring alignment on deliverables, timelines, and expectations
• • Facilitated clear communication between stakeholders, translating client needs into actionable insights for internal teams
• • Adapted quickly in a dynamic, project-based environment, handling multiple client requests and priorities simultaneously
French English Translation Customer Service Client Onboarding SAAS
Amazon
IT Technical Support Specialist
September 2022 - Today (3 years and 11 months)
Barcelona, Spain
• • Managed high-volume customer interactions in a fast-paced, performance-driven environment
• • Resolved complex technical and account-related issues while maintaining SLA targets
• • Collaborated with internal teams (IT & operations) to ensure timely resolution
OK Roger (Startup)
Account Manager
June 2019 - August 2020 (1 year and 2 months)
Rio de Janeiro, State of Rio de Janeiro, Brazil
Oversee client onboarding and provide ongoing support. Collaborate with IT for product testing and optimisation of platform functionality. Gather and implement user feedback to enhance service delivery.
• • Enhanced client onboarding processes, improving satisfaction rates.
• • Spearheaded collaboration with IT, streamlining product testing phases.
• • Championed platform optimisation initiatives, resulting in increased user engagement.