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Mélissa Voisine-GouadonMV

Mélissa Voisine-Gouadon

Administrative Assistant

€180/day
Cholet, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mélissa

Independent administrative assistant – Remote work / Maine-et-Loire

After more than 7 years at CPAM, including several years as a reference tele-advisor, I now support entrepreneurs, freelancers, VSEs, and associations in their daily administrative management.

Organized, rigorous, and attentive, I intervene to save you time, lighten your mental load, and secure your administrative procedures.

My tasks may include:
– file management and monitoring
– administrative organization
– customer relations (email, phone)
– document and material drafting
– implementation of procedures and tools
– occasional or regular administrative support

Comfortable with digital tools and remote work, I adapt to your needs with discretion, reliability, and kindness.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • PFSA - CPAM Maine et Loire
    Technical Referent
    PUBLIC SECTOR
    January 2023 - September 2025 (2 years and 8 months)
    Cholet, France
    • Provide technical support and guidance to tele-advisors
    • Conduct technical and regulatory monitoring
    • Technical meeting facilitation
    • Training facilitation
    • Operational procedure writing
    • Creation of training materials
    • Supervise, tutor, and evaluate tele-advisors' skill development
    • Prepare, coordinate, and conduct phone appointments with clients
    Customer relations Supervision Training facilitation Individual support
  • PFSA - CPAM Maine et Loire
    Tele-advisor
    PUBLIC SECTOR
    December 2017 - December 2022 (5 years)
    Cholet, France
    • Handle incoming calls, identify clients, analyze and process requests within a defined timeframe
    • Detect and anticipate needs and provide appropriate responses
    • Adapt relational behavior to conflict situations
    • Active listening
    • Offer services corresponding to clients' needs and profiles
    • Diversification activity: payment of daily sickness and maternity benefits
    Customer relations Active listening Discretion
  • ARMATIS
    Tele-advisor
    ENERGY AND UTILITIES
    August 2015 - September 2016 (1 year and 1 month)
    Caen, France
    . . Client identification and security
    • Handling incoming calls, analyzing needs, and setting up energy contracts

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Education

  • Product Design BTS Level
    Lycée Mézeray
    2011
    Niveau BTS design de produits
  • STI Baccalaureate
    Lycée de la Mode
    2006
    Bac STI

Skill set (23)

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