About Mélissa
French
Native or bilingual
Experience
- PFSA - CPAM Maine et LoireTechnical ReferentPUBLIC SECTORJanuary 2023 - September 2025 (2 years and 8 months)Cholet, France• Provide technical support and guidance to tele-advisors• Conduct technical and regulatory monitoring• Technical meeting facilitation• Training facilitation• Operational procedure writing• Creation of training materials• Supervise, tutor, and evaluate tele-advisors' skill development• Prepare, coordinate, and conduct phone appointments with clients
- PFSA - CPAM Maine et LoireTele-advisorPUBLIC SECTORDecember 2017 - December 2022 (5 years)Cholet, France• Handle incoming calls, identify clients, analyze and process requests within a defined timeframe• Detect and anticipate needs and provide appropriate responses• Adapt relational behavior to conflict situations• Active listening• Offer services corresponding to clients' needs and profiles• Diversification activity: payment of daily sickness and maternity benefits
- ARMATISTele-advisorENERGY AND UTILITIESAugust 2015 - September 2016 (1 year and 1 month)Caen, France. . Client identification and security• Handling incoming calls, analyzing needs, and setting up energy contracts
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Education
- Product Design BTS LevelLycée Mézeray2011Niveau BTS design de produits
- STI BaccalaureateLycée de la Mode2006Bac STI