About Melissa
French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Experience
- Ibis Paris 17 Clichy Batignolles,ASSISTANT FRONT DESK MANAGEROctober 2016 - February 2025 (8 years and 4 months)Paris, France• Supervision of the reception team• Handling of complaints• Coordination with other departments (housekeeping, maintenance, restaurant)• Development and follow-up of the team's schedules
- Ibis Paris 17 Clichy Batignolles,RECEPTION TEAM LEADERAugust 2016 - October 2016 (2 months)Paris, France• Training and integration of new receptionists• Daily management and coordination of the reception team• Task allocation and supervision of check-in/check-out operations
- Hotel Mercure Paris Centre Tour Eiffel,RECEPTIONISTAugust 2015 - August 2016 (1 year)• Management of reservations, modifications, and cancellations• Response to telephone calls and email requests• Payment tracking, invoicing, and cash collection
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Education
- BTS Hotel ManagementLycée Guillaume Tirel2015BTS Responsable Hébergement
- Complementary Mention in ReceptionLycée Guillaume Tirel2013Mention complémentaire accueil et réception