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Melissa VillafaneMV

Melissa Villafane

Administrative Assistant

€220/day
Argenteuil, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Melissa

With 10 years of experience in hospitality, I have developed an excellent ability to manage clients, emergencies, and daily organization with efficiency and professionalism.
Today, I put these skills at your service as an independent administrative assistant.

What I can do for you:
. Email and customer service management
. Responding to customer requests and managing complaints
. Call management and request tracking
. Schedule organization and task coordination
. Data entry and administrative support

Bilingual in French/Spanish and comfortable in professional English, I can easily interact with an international clientele.

My goal: to save you time and ensure a quality customer experience.

Do not hesitate to contact me to discuss your needs.
  • French

    Native or bilingual

  • Spanish

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Ibis Paris 17 Clichy Batignolles,
    ASSISTANT FRONT DESK MANAGER
    October 2016 - February 2025 (8 years and 4 months)
    Paris, France
    • Supervision of the reception team
    • Handling of complaints
    • Coordination with other departments (housekeeping, maintenance, restaurant)
    • Development and follow-up of the team's schedules
    Team Supervision Complaint Management Schedule Management
  • Ibis Paris 17 Clichy Batignolles,
    RECEPTION TEAM LEADER
    August 2016 - October 2016 (2 months)
    Paris, France
    • Training and integration of new receptionists
    • Daily management and coordination of the reception team
    • Task allocation and supervision of check-in/check-out operations
    Training
  • Hotel Mercure Paris Centre Tour Eiffel,
    RECEPTIONIST
    August 2015 - August 2016 (1 year)
    • Management of reservations, modifications, and cancellations
    • Response to telephone calls and email requests
    • Payment tracking, invoicing, and cash collection

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Education

  • BTS Hotel Management
    Lycée Guillaume Tirel
    2015
    BTS Responsable Hébergement
  • Complementary Mention in Reception
    Lycée Guillaume Tirel
    2013
    Mention complémentaire accueil et réception

Skill set

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