Mélissa S.

I love discovering new projects and helping my partners develop and structure them.

I have a hybrid profile: start-up/scale-up and large companies, in BtoC, BtoB, and BtoBtoC. Regarding sectors, I have mainly worked in tech and TV.

Looking for new challenges, I can assist you with all matters related to customer relations and marketing. Specifically:

⭐️ Optimizing your back office for your customer service needs

⭐️ Auditing your processes

⭐️ Structuring your Customer Success department and training your team

⭐️ Implementing processes for all stages of the customer journey (from onboarding to renewal)

⭐️ Developing a knowledge base for clients and your customer service team (e.g., video/photo demos to adopt product features, email sequences, FAQs)

⭐️ Creating sales support materials (campaign reports/impact, commercial recommendations, competitive analysis, etc.)

⭐️ Defining a new media strategy that meets your challenges

⭐️ Defining and implementing KPIs based on your objectives

Looking forward to discussing with you!