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Mélissa RasamyMR

Mélissa Rasamy

Customer advisor specialized in After-Sales Service

€125/day
Tananarive, MG
0-2 years
chat
Emailing
Email management
Telephone prospecting
call management

Average response time: 1 hour

Freelancer profile translated to English.
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About Mélissa

Versatile, dynamic, and with a 3-year background in management IT, I bring my technical skills and rigor to your project. I offer you tailor-made services to optimize your daily life and enhance your image.

My areas of expertise:

Customer support: French-speaking tele-advisor for your After-Sales Service, email support, and live chat management.

Virtual assistance: Administrative management, data entry, and remote secretarial services.

Design: Creation of professional posters and visual materials on Canva and Figma.

I make it a point of honor to deliver rigorous and high-quality work to fully satisfy your requirements.

Do not hesitate to contact me directly to discuss our future collaboration!

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Opérateur de saisie
    BMS / NMD Project
    HUMAN RESOURCES
    October 2023 - December 2024 (1 year and 2 months)
    Tananarive, Madagascar
    Rigorously organized data entry operator, specializing in the processing, digitization, and indexing of confidential civil status records and administrative registers.
    Active listening and empathy Active listening and kindness Autonomy and organizational skills Project management Communication strategy
  • MNDPT-INSTAT
    Census Agent
    PUBLIC SAFETY
    April 2025 - April 2025
    Tananarive, Madagascar
    Distribution, collection, and verification of census questionnaires to residents.
    A rigorous census agent with excellent interpersonal skills, specializing in the methodical collection of field data and assisting users with their administrative procedures.
  • ADM VALUE Ivandry
    Customer Service Tele-advisor in After-Sales Service
    HUMAN RESOURCES
    February 2026 - June 2026 (4 months)
    Tananarive, Madagascar
    Customer advisor specialized in After-Sales Service and dispute management, recognized for my responsiveness, negotiation skills, and ability to turn dissatisfaction into a positive customer experience.

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Education

  • Bachelor's Degree in Management
    ISPM Antsobolo
    2025
    Informatique de gestion génie logiciel et intelligence artificielle.

Certifications

  • DELF B2
    Alliance française Antananarivo
    2025
    Vocabulary Excellent command of written French Excellent grammar Spelling correction Graphic design Canvas Figma graphic designer Poster French Oral French

Skill set

Canva
HTML/CSS
Web integration
javascript
figma mockup
Customer Relationship Management (CRM)
After-Sales Service Management
Active listening
Adobe Photoshop
Adobe InDesign

Categories