About Melissa
English
Native or bilingual
Swedish
Native or bilingual
Experience
- Sjöbo MunicipalityProject ManagerAugust 2023 - Today (2 years and 10 months)Leading innovative, cross-sector development projects focused on sustainability, food systems, and community engagement.
- Coaching by TousanaProfessional CoachAugust 2021 - Today (4 years and 10 months)Working with individuals and groups around self-leadership, resilience, career transition, and women's empowerment. Digital coaching across Europe.
- PolhusSales ConsultantAugust 2019 - August 2023 (4 years)I worked as a customer-focused sales consultant, helping both private and business clients find the right solutions for garden buildings, saunas, guest houses and outdoor structures. My role involved in-depth product knowledge, proactive customer support, and sales through both phone, email and digital channels.I was responsible for:Guiding customers through the full buying journey – from first inquiry to final purchaseProviding tailored advice on materials, construction and installationManaging orders and logistics in coordination with the warehouse and production teamBuilding long-term customer relationships through service, trust and clear communicationSupporting product development and feedback loops based on client needsThis role strengthened my skills in structured communication, digital tools, and sales psychology – and deepened my ability to coach clients toward confident decisions.
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Education
- Certified Coach & Leadership CoachAkademi Coachstjärnan2021Certified Coach & Leadership Coach
- SommelierKulinarisk Akademi2014Sommelier